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<p>The Senior Deputy Speaker has asked me, as Chairman of the Services Committee,
to respond on his behalf.</p><p>Every logged call with the Support Desk results in
a “closure” email, inviting the customer to leave feedback about the service received
from the Digital Service. During the period 13<sup>th</sup> March 2016 to 13<sup>th</sup>
March 2017, Lords Members raised 4,217 tickets via the Support Desk. Questionnaires
were issued to the originator of each closed ticket. Of the 402 questionnaires completed
by Lords Members, 85.8% of respondents rated the service a 7 on a scale from 1 to
7, with 7 being the highest score. The total average score from all respondents was
6.79.</p><p>Performance statistics are reviewed and discussed on a fortnightly basis
at the Digital Service’s Senior Management Team meetings, and annual performance statistics
are published in the Digital Service Business Plan available on the intranet.</p><p>
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