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672268

registered interest
date	12/01/2017
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	thebigword
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether they have a target figure for cost savings for the provision of court interpreters under the contract with <i>thebigword</i>; and if so, what is it, and against what baseline it is measured.
tabling member printed	Baroness Coussins
uin	HL4606
answer	answer is ministerial correction date of answer 26/01/2017 answer text <p>The Ministry is committed to ensuring the justice system is supported by a range of quality language services that meet the needs of all those that require them.</p><p> </p><p>All our new language service contracts contain robust performance and charging provisions which are designed to ensure the value for money and affordability of the services provided by the department's suppliers. However, we have not felt it appropriate to set a target figure for cost savings for the provision of court interpreters, which is a demand-led service, given the importance we attach to the provision of such support to those who most need it.</p> answering member printed Lord Keen of Elie question first answered 26/01/2017 14:22:30 answering member 4538 label Biography information for Lord Keen of Elie
tabling member	3829 label Biography information for Baroness Coussins

672269

registered interest
date	12/01/2017
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	thebigword
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether the contract with <i>thebigword</i> for court interpreters specifies any particular level or type of qualification which individual interpreters are expected to have.
tabling member printed	Baroness Coussins
uin	HL4607
answer	answer is ministerial correction date of answer 26/01/2017 answer text <p>The Ministry is committed to ensuring the justice system is supported by a range of high quality language services that meet the needs of all those that require them.</p><p> </p><p>Bookings are classified depending on their complexity level, namely: ‘standard’, ‘complex’ and ‘complex written’. These complexity levels were determined by each Commissioning Body.</p><p> </p><p>I can confirm that the contract sets out the minimum level of qualification and experience a language professional is required to have in order to work on each complexity level of booking. Details of these qualifications can be found at: <a href="https://www.contractsfinder.service.gov.uk/Notice/975cb99e-fec6-430f-8f31-fd532a907137" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/975cb99e-fec6-430f-8f31-fd532a907137</a></p> answering member printed Lord Keen of Elie question first answered 26/01/2017 14:23:54 answering member 4538 label Biography information for Lord Keen of Elie
tabling member	3829 label Biography information for Baroness Coussins

672273

registered interest
date	12/01/2017
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	thebigword
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government which company, or companies, are being sub-contracted by <i>thebigword</i> to provide court interpreting services; and whether those companies are subject to quality assurance.
tabling member printed	Baroness Coussins
uin	HL4611
answer	answer is ministerial correction date of answer 26/01/2017 answer text <p>To ensure a high and consistent level of fulfilment across all geographical areas and in rare languages, thebigword have partnered with a number of subcontractors, namely: Global Language Services Limited, Cintra Translations Limited, Debonair Languages Ltd, Supreme Linguistic Services Ltd, Mango Spice Language Solutions, J-anne Interpreting and Translation Service Limited, Global Translation Services and Language River.</p><p> </p><p>Thebigword must ensure that its subcontracts contain obligations no less onerous on the sub-contractor than those imposed on them by the Ministry, including those relating to quality and performance standards. Thebigword are also responsible for carrying out audits to ensure subcontractor adherence to the contract service specification.</p><p> </p><p>All language professionals provided by thebigword, whether directly or via subcontractor, will be subject to ongoing quality assurance provided by The Language Shop. This includes a programme of 'spot checks' of interpreters undertaking assignments.</p> answering member printed Lord Keen of Elie question first answered 26/01/2017 14:27:17 answering member 4538 label Biography information for Lord Keen of Elie
tabling member	3829 label Biography information for Baroness Coussins