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1713898

registered interest
date	25/04/2024
answering body	Department for Science, Innovation and Technology
answering dept id	216
answering dept short name	Science, Innovation and Technology
answering dept sort name	Science, Innovation and Technology
hansard heading	Voice over Internet Protocol: Telemedicine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Science, Innovation and Technology, pursuant to the Answer of 22 April 2024 to Question 22261 on Voice Over Internet Protocol: Telemedicine, how many written updates from Communication Providers she has received on their approach to the migration from Public Switched Telephone Network to Voice over Internet Protocol since January 2024; and if she will publish updates received.
tabling member constituency	Rhondda
tabling member printed	Sir Chris Bryant
uin	23703
answer	answer is ministerial correction date of answer 01/05/2024 answer text <p>I can confirm that extensive discussions with Communication Providers (CPs) are ongoing, with a formalised reporting system having recently been established and a first update expected in May. Separately, Ofcom has also agreed a formal incident reporting system with CPs, with the first update expected in July of this year.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez question first answered 01/05/2024 10:10:09 answering member 4647 label Biography information for Julia Lopez
tabling member	1446 label Biography information for Sir Chris Bryant

1701868

registered interest
date	17/04/2024
answering body	Department for Science, Innovation and Technology
answering dept id	216
answering dept short name	Science, Innovation and Technology
answering dept sort name	Science, Innovation and Technology
hansard heading	Voice over Internet Protocol: Telemedicine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Science, Innovation and Technology, whether her Department is monitoring how many retrospective checks have been conducted on forcibly migrated households to investigate if they had telecare devices.
tabling member constituency	Rhondda
tabling member printed	Sir Chris Bryant
uin	22261
answer	answer is ministerial correction date of answer 22/04/2024 answer text <p>It is the Government’s utmost priority that vulnerable people and telecare users are protected throughout the Public Switched Telephone Network (PSTN) migration. In December 2023, the UK’s major Communication Providers agreed to sign a PSTN Charter, committing to improve protections for vulnerable customers. The Charter can be found here:</p><p><a href="https://www.gov.uk/government/publications/public-switched-telephone-network-charter/public-switched-telephone-network-charter" target="_blank">https://www.gov.uk/government/publications/public-switched-telephone-network-charter/public-switched-telephone-network-charter</a></p><p> </p><p>As set out in the PSTN Charter, Communication Providers have agreed to conduct additional checks on customers who have already been forcibly migrated. This is with a view to ensuring that the customers do not have telecare devices that providers were unaware of, and if they do, to ensure that the correct support is provided to them.</p><p> </p><p>The Government will be monitoring the Communication Providers’ adherence to the Charter through bilateral meetings and through asking the companies for written updates on their approach to the migration.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez question first answered 22/04/2024 09:07:00 answering member 4647 label Biography information for Julia Lopez
tabling member	1446 label Biography information for Sir Chris Bryant

1679753

registered interest
date	05/01/2024
answering body	Department for Science, Innovation and Technology
answering dept id	216
answering dept short name	Science, Innovation and Technology
answering dept sort name	Science, Innovation and Technology
hansard heading	Voice over Internet Protocol: Telemedicine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Science, Innovation and Technology, whether she has made an assessment of the compatibility of telecare products with digital landlines.
tabling member constituency	North Shropshire
tabling member printed	Helen Morgan
uin	8271
answer	answer is ministerial correction date of answer 15/01/2024 answer text <p>The Government expects the telecoms industry to ensure that all consumers, particularly the most vulnerable including telecare users, are protected and prepared for the upgrade of the Public Switched Telephone Network (PSTN). DSIT receives regular updates from telecoms providers about the progress of their migration and any emerging challenges they face, including regarding the migration of telecare users.</p><p> </p><p>On 14 December, DSIT Ministers convened the UK’s leading telecoms providers to discuss steps to protect the most vulnerable when upgrading their phone lines. These telecoms providers have now signed a Charter committing to concrete measures to protect vulnerable customers, including specific provisions on protecting telecare users. This is a positive step by industry to make sure safety continues to be at the heart of the nationwide switchover.</p><p> </p><p>With regard to telecare systems, lifeline alarm systems or remote ringers, it can be difficult to provide general guidance given the range of devices and providers across these sectors. I therefore cannot state definitively which products will not function over digital landlines, and which will need modifications. Similarly, given there are a multitude of devices and services that rely on the digital connectivity and various ways they may be connected, Government does not have a definitive estimate regarding the cost of the switchover.</p><p> </p><p>We encourage those with equipment that rely on the PSTN, such as businesses or local authorities, to audit their estate and understand if they need to upgrade their devices. DSIT has been working with the Department for Health and Social Care (DHSC) and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez grouped question UIN 8272 8279 question first answered 15/01/2024 12:15:46 answering member 4647 label Biography information for Julia Lopez
tabling member	4934 label Biography information for Helen Morgan

1679754

registered interest
date	05/01/2024
answering body	Department for Science, Innovation and Technology
answering dept id	216
answering dept short name	Science, Innovation and Technology
answering dept sort name	Science, Innovation and Technology
hansard heading	Voice over Internet Protocol: Telemedicine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Science, Innovation and Technology, what her Department's policy is on the funding arrangements for new telecare devices for people who have telecare devices that are not compatible with new digital landlines.
tabling member constituency	North Shropshire
tabling member printed	Helen Morgan
uin	8272
answer	answer is ministerial correction date of answer 15/01/2024 answer text <p>The Government expects the telecoms industry to ensure that all consumers, particularly the most vulnerable including telecare users, are protected and prepared for the upgrade of the Public Switched Telephone Network (PSTN). DSIT receives regular updates from telecoms providers about the progress of their migration and any emerging challenges they face, including regarding the migration of telecare users.</p><p> </p><p>On 14 December, DSIT Ministers convened the UK’s leading telecoms providers to discuss steps to protect the most vulnerable when upgrading their phone lines. These telecoms providers have now signed a Charter committing to concrete measures to protect vulnerable customers, including specific provisions on protecting telecare users. This is a positive step by industry to make sure safety continues to be at the heart of the nationwide switchover.</p><p> </p><p>With regard to telecare systems, lifeline alarm systems or remote ringers, it can be difficult to provide general guidance given the range of devices and providers across these sectors. I therefore cannot state definitively which products will not function over digital landlines, and which will need modifications. Similarly, given there are a multitude of devices and services that rely on the digital connectivity and various ways they may be connected, Government does not have a definitive estimate regarding the cost of the switchover.</p><p> </p><p>We encourage those with equipment that rely on the PSTN, such as businesses or local authorities, to audit their estate and understand if they need to upgrade their devices. DSIT has been working with the Department for Health and Social Care (DHSC) and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez grouped question UIN 8271 8279 question first answered 15/01/2024 12:15:46 answering member 4647 label Biography information for Julia Lopez
tabling member	4934 label Biography information for Helen Morgan

1679770

registered interest
date	05/01/2024
answering body	Department for Science, Innovation and Technology
answering dept id	216
answering dept short name	Science, Innovation and Technology
answering dept sort name	Science, Innovation and Technology
hansard heading	Voice over Internet Protocol: Telemedicine
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Science, Innovation and Technology, whether her Department is taking steps to monitor the migration of telecare users from the public switched telephone network to digital phone lines.
tabling member constituency	North Shropshire
tabling member printed	Helen Morgan
uin	8279
answer	answer is ministerial correction date of answer 15/01/2024 answer text <p>The Government expects the telecoms industry to ensure that all consumers, particularly the most vulnerable including telecare users, are protected and prepared for the upgrade of the Public Switched Telephone Network (PSTN). DSIT receives regular updates from telecoms providers about the progress of their migration and any emerging challenges they face, including regarding the migration of telecare users.</p><p> </p><p>On 14 December, DSIT Ministers convened the UK’s leading telecoms providers to discuss steps to protect the most vulnerable when upgrading their phone lines. These telecoms providers have now signed a Charter committing to concrete measures to protect vulnerable customers, including specific provisions on protecting telecare users. This is a positive step by industry to make sure safety continues to be at the heart of the nationwide switchover.</p><p> </p><p>With regard to telecare systems, lifeline alarm systems or remote ringers, it can be difficult to provide general guidance given the range of devices and providers across these sectors. I therefore cannot state definitively which products will not function over digital landlines, and which will need modifications. Similarly, given there are a multitude of devices and services that rely on the digital connectivity and various ways they may be connected, Government does not have a definitive estimate regarding the cost of the switchover.</p><p> </p><p>We encourage those with equipment that rely on the PSTN, such as businesses or local authorities, to audit their estate and understand if they need to upgrade their devices. DSIT has been working with the Department for Health and Social Care (DHSC) and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez grouped question UIN 8271 8272 question first answered 15/01/2024 12:15:46 answering member 4647 label Biography information for Julia Lopez
tabling member	4934 label Biography information for Helen Morgan