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1717831

registered interest
date	14/05/2024
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Universal Service Obligation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, if she will take steps to help strengthen (a) the quality of service targets in the universal service obligation and (b) the effectiveness of Ofcom's enforcement of those targets by Royal Mail.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	26183
answer	answer is ministerial correction date of answer 17/05/2024 answer text <p>It is for Ofcom, as the independent regulator, to monitor and enforce Royal Mail’s delivery of the universal service obligation. The Government does not have a role in Ofcom’s regulatory decisions.</p><p> </p><p>Ofcom fined Royal Mail £5.6m for failing to meet its obligations in 2022/23. It continues to hold Royal Mail to account and has said it will take appropriate further enforcement action as required in response to failure to meet quality of service targets. I have also raised concerns with Royal Mail’s parent company and will continue do so if service levels fail to improve.</p><p> </p><p>I note that Ofcom’s recent call for inputs on the future of the universal postal service set out the importance of reliability and affordability in consumers’ expectations for postal services and that it will consider if further safeguards are necessary to ensure people’s needs are met.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 17/05/2024 08:33:48 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4510 label Biography information for Helen Hayes

1717192

registered interest
date	10/05/2024
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Universal Service Obligation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, whether she has made an assessment of the potential impact on patients receiving letters from the NHS of changes to the universal service obligation.
tabling member constituency	Rhondda
tabling member printed	Sir Chris Bryant
uin	25640
answer	answer is ministerial correction date of answer 15/05/2024 answer text <p>Ofcom, as the independent regulator of postal services, is responsible for ensuring that the universal postal service meets the reasonable needs of customers as well as being financially sustainable and efficient. The Government does not have a role in Ofcom’s regulatory decisions.</p><p> </p><p>The Government expects Ofcom to take full account of users’ needs, including users of important public services, in assessing the feedback on its recent Call for Inputs.</p><p> </p><p>The Government will consider any recommendations that Ofcom puts forward, but Ministers are not currently minded to introduce new legislation to change the obligations on postal deliveries.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 15/05/2024 11:22:10 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	1446 label Biography information for Sir Chris Bryant

1713210

registered interest
date	23/04/2024
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Universal Service Obligation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, what recent assessment her Department has made of the viability of the universal service obligation; and if she will hold discussions with the Leader of the House on making parliamentary time to debate the universal service obligation.
tabling member constituency	Twickenham
tabling member printed	Munira Wilson
uin	23318
answer	answer is ministerial correction date of answer 29/04/2024 answer text <p>The Government’s objective continues to be ensuring the provision of a sustainable, accessible, and affordable universal postal service. It is the responsibility of Ofcom, as the independent regulator of postal services, to ensure the provision of a financially sustainable and efficient universal postal service.</p><p>Ofcom recently published a discussion document setting out potential options to reform the service, to ensure it remains affordable and sustainable in the future as well as meeting consumers’ needs. The Government will consider any recommendations that Ofcom puts forward, but Ministers are not currently minded to introduce new legislation to change the obligations on postal deliveries.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 29/04/2024 13:29:11 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4776 label Biography information for Munira Wilson