Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed question first answered answering member label
tabling member	label

Search

1717831

registered interest
date	14/05/2024
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Universal Service Obligation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, if she will take steps to help strengthen (a) the quality of service targets in the universal service obligation and (b) the effectiveness of Ofcom's enforcement of those targets by Royal Mail.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	26183
answer	answer is ministerial correction date of answer 17/05/2024 answer text <p>It is for Ofcom, as the independent regulator, to monitor and enforce Royal Mail’s delivery of the universal service obligation. The Government does not have a role in Ofcom’s regulatory decisions.</p><p> </p><p>Ofcom fined Royal Mail £5.6m for failing to meet its obligations in 2022/23. It continues to hold Royal Mail to account and has said it will take appropriate further enforcement action as required in response to failure to meet quality of service targets. I have also raised concerns with Royal Mail’s parent company and will continue do so if service levels fail to improve.</p><p> </p><p>I note that Ofcom’s recent call for inputs on the future of the universal postal service set out the importance of reliability and affordability in consumers’ expectations for postal services and that it will consider if further safeguards are necessary to ensure people’s needs are met.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 17/05/2024 08:33:48 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	4510 label Biography information for Helen Hayes

1717192

registered interest
date	10/05/2024
answering body	Department for Business and Trade
answering dept id	214
answering dept short name	Business and Trade
answering dept sort name	Business and Trade
hansard heading	Universal Service Obligation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business and Trade, whether she has made an assessment of the potential impact on patients receiving letters from the NHS of changes to the universal service obligation.
tabling member constituency	Rhondda
tabling member printed	Sir Chris Bryant
uin	25640
answer	answer is ministerial correction date of answer 15/05/2024 answer text <p>Ofcom, as the independent regulator of postal services, is responsible for ensuring that the universal postal service meets the reasonable needs of customers as well as being financially sustainable and efficient. The Government does not have a role in Ofcom’s regulatory decisions.</p><p> </p><p>The Government expects Ofcom to take full account of users’ needs, including users of important public services, in assessing the feedback on its recent Call for Inputs.</p><p> </p><p>The Government will consider any recommendations that Ofcom puts forward, but Ministers are not currently minded to introduce new legislation to change the obligations on postal deliveries.</p> answering member constituency Thirsk and Malton answering member printed Kevin Hollinrake question first answered 15/05/2024 11:22:10 answering member 4474 label Biography information for Kevin Hollinrake
tabling member	1446 label Biography information for Sir Chris Bryant