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1023921

registered interest
date	12/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age have been submitted to her Department’s Independent Case Examiner in each of the last five years.
tabling member constituency	Ceredigion
tabling member printed	Ben Lake
uin	201694
answer	answer is ministerial correction date of answer 17/12/2018 answer text <p>Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.</p><p>The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 201695 question first answered 17/12/2018 15:27:52 answering member 4142 label Biography information for Guy Opperman
tabling member	4630 label Biography information for Ben Lake

1023922

registered interest
date	12/12/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints of maladministration from women born in the 1950s relating to the change in their state pension age submitted to her Department’s Independent Case Examiner have been (a) resolved, (b) rejected, (c) closed for other reasons.
tabling member constituency	Ceredigion
tabling member printed	Ben Lake
uin	201695
answer	answer is ministerial correction date of answer 17/12/2018 answer text <p>Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.</p><p>The table below provides information on the method by which complaints submitted to the Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension age, were closed.</p><p><ins class="ministerial"></ins></p><p> </p><table><tbody><tr><td><p><ins class="ministerial">Reason for complaint closure</ins></p></td><td><p><ins class="ministerial">Number</ins> <ins class="ministerial"> </ins></p></td></tr><tr><td><p><ins class="ministerial">(a) Resolved (we have interpreted this as meaning closed following issue of an ICE investigation report)</ins></p></td><td><p><ins class="ministerial">192</ins></p></td></tr><tr><td><p><ins class="ministerial">(b) Rejected (the complaint failed to meet the ICE acceptance criteria)</ins></p></td><td><p><ins class="ministerial">1,598</ins></p></td></tr><tr><td><p><ins class="ministerial">(c) Paused for other reasons (includes withdrawn complaints and those closed following a High Court decision to grant permission for a Judicial Review of the Departments handling of the change to women’s State Pension age – it is not within the ICE remit to consider issues which are, or have been, subject to legal proceedings.)</ins></p></td><td><p><ins class="ministerial">2,506</ins></p></td></tr></tbody></table><p><ins class="ministerial"><strong> </strong></ins></p><p><ins class="ministerial">The Independent Case Examiner’s Office received the first complaints from women relating to changes in their state pension age in October 2016. The table below provides details of the numbers received in each of the past three reporting years.</ins></p><table><tbody><tr><td><p><ins class="ministerial">Year (April to March)</ins></p></td><td><p><ins class="ministerial">Number received</ins></p></td></tr><tr><td><p><ins class="ministerial">2016/2017</ins></p></td><td><p><ins class="ministerial">243</ins></p></td></tr><tr><td><p><ins class="ministerial">2017/2018</ins></p></td><td><p><ins class="ministerial">2981</ins></p></td></tr><tr><td><p><ins class="ministerial">2018/2019 (to 13 December 2018)</ins></p></td><td><p><ins class="ministerial">1072</ins></p></td></tr></tbody></table> answering member constituency Hexham answering member printed Guy Opperman question first answered 17/12/2018 15:27:52 question first ministerially corrected 18/12/2018 17:16:19 answering member 4142 label Biography information for Guy Opperman previous answer version 92203 answering member constituency Hexham answering member printed Guy Opperman answering member 4142 label Biography information for Guy Opperman
tabling member	4630 label Biography information for Ben Lake

1005810

registered interest
date	12/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if she will a publish a list of newspapers in which adverts on the change to the state pension age for women were placed since 2010.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	190376
answer	answer is ministerial correction date of answer 20/11/2018 answer text <p>As reported in the House of Commons Work and Pensions Committee report; <em>Communication of state pension age changes</em>, published in March 2016, there were more than 600 mentions of state pension age equalisation in the national broadsheet and tabloid press between 1993 and 2006 – an average of just under one per week – on “front pages, News and City sections as well as personal finance pages”, and most concentrated “in 1993-95 and again from 2005-06”.</p><p> </p><p>The Department does not have any records that suggest it has used paid newspaper advertising since 2010 specifically to advertise State Pension age changes.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 20/11/2018 18:02:03 answering member 4142 label Biography information for Guy Opperman
tabling member	1400 label Biography information for Kevin Brennan

1005811

registered interest
date	12/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many letters were sent notifying recipients of the change in the state pension age for women since 2010.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	190377
answer	answer is ministerial correction date of answer 20/11/2018 answer text <p>People can access the online ‘Check your State Pension’ service through GOV.UK to get a forecast of their State Pension. This includes information about their retirement date, how they may be able to improve the amount of State Pension they are entitled to, as well as providing a view of their National Insurance contribution record. Check Your State Pension service has provided more than ten million online estimates since its introduction in 2016.</p><p><strong> </strong></p><p>The following tables show the number of letters sent out to those people born between 6 April 1950 and 5 April 1960, affected by State Pension age increase in the 1995 and 2011 Pensions Acts. Letter volumes since 2010 can clearly be identified.</p><p>The volumes recorded in the second table have been rounded to the nearest 1000 and include mailings undertaken as part of a communications research project, and those sent to men who were also affected by the 2011 Act. It is not possible to provide the volumes sent to women only in relation to the 2011 Act, as we do not hold the information split by gender.</p><p> </p><p>Communication to those affected by the 1995 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/50 -05/07/50</p></td><td><p>April 2009</p></td><td><p>99,985</p></td></tr><tr><td><p>06/07/50 - 05/10/50</p></td><td><p>Jul 2009</p></td><td><p>96,356</p></td></tr><tr><td><p>06/10/50 - 05/04/51</p></td><td><p>Oct 2009</p></td><td><p>191,465</p></td></tr><tr><td><p>06/04/51- 05/10/51</p></td><td><p>Jan 2010</p></td><td><p>196,189</p></td></tr><tr><td><p>06/10/51 – 05/04/52</p></td><td><p>Apr 2010</p></td><td><p>188,515</p></td></tr><tr><td><p>06/04/52 – 05/10/52</p></td><td><p>Feb 2011</p></td><td><p>196,594</p></td></tr><tr><td><p>06/10/52 – 05/04/53</p></td><td><p>Mar 2011</p></td><td><p>191,665</p></td></tr></tbody></table><p> </p><p>Communication to those affected by the 2011 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/53 – 05/12/53</p></td><td><p>Jan 2012</p></td><td><p>275,000</p></td></tr><tr><td><p>06/12/53 – 05/10/54</p></td><td><p>Feb 2012</p></td><td><p>646, 000</p></td></tr><tr><td><p>06/10/54 – 05/04/55</p></td><td><p>Feb 2012</p></td><td><p>375, 000</p></td></tr><tr><td><p>06/04/55 – 05/04/60</p></td><td><p>Oct 2012 – Nov 2013</p></td><td><p>4,475,000</p></td></tr></tbody></table><p> </p><p>To clarify, mailings undertaken as part of the communications research project have been included in the above table.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 190378 question first answered 20/11/2018 15:56:43 answering member 4142 label Biography information for Guy Opperman
tabling member	1400 label Biography information for Kevin Brennan

1005812

registered interest
date	12/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, on what date the first letters notifying recipients of the change in the state pension age for women were sent since 2010.
tabling member constituency	Cardiff West
tabling member printed	Kevin Brennan
uin	190378
answer	answer is ministerial correction date of answer 20/11/2018 answer text <p>People can access the online ‘Check your State Pension’ service through GOV.UK to get a forecast of their State Pension. This includes information about their retirement date, how they may be able to improve the amount of State Pension they are entitled to, as well as providing a view of their National Insurance contribution record. Check Your State Pension service has provided more than ten million online estimates since its introduction in 2016.</p><p><strong> </strong></p><p>The following tables show the number of letters sent out to those people born between 6 April 1950 and 5 April 1960, affected by State Pension age increase in the 1995 and 2011 Pensions Acts. Letter volumes since 2010 can clearly be identified.</p><p>The volumes recorded in the second table have been rounded to the nearest 1000 and include mailings undertaken as part of a communications research project, and those sent to men who were also affected by the 2011 Act. It is not possible to provide the volumes sent to women only in relation to the 2011 Act, as we do not hold the information split by gender.</p><p> </p><p>Communication to those affected by the 1995 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/50 -05/07/50</p></td><td><p>April 2009</p></td><td><p>99,985</p></td></tr><tr><td><p>06/07/50 - 05/10/50</p></td><td><p>Jul 2009</p></td><td><p>96,356</p></td></tr><tr><td><p>06/10/50 - 05/04/51</p></td><td><p>Oct 2009</p></td><td><p>191,465</p></td></tr><tr><td><p>06/04/51- 05/10/51</p></td><td><p>Jan 2010</p></td><td><p>196,189</p></td></tr><tr><td><p>06/10/51 – 05/04/52</p></td><td><p>Apr 2010</p></td><td><p>188,515</p></td></tr><tr><td><p>06/04/52 – 05/10/52</p></td><td><p>Feb 2011</p></td><td><p>196,594</p></td></tr><tr><td><p>06/10/52 – 05/04/53</p></td><td><p>Mar 2011</p></td><td><p>191,665</p></td></tr></tbody></table><p> </p><p>Communication to those affected by the 2011 Act</p><p> </p><table><tbody><tr><td><p>Customer’s date of birth</p></td><td><p>Mailing Date</p></td><td><p>Number of letters sent</p></td></tr><tr><td><p>06/04/53 – 05/12/53</p></td><td><p>Jan 2012</p></td><td><p>275,000</p></td></tr><tr><td><p>06/12/53 – 05/10/54</p></td><td><p>Feb 2012</p></td><td><p>646, 000</p></td></tr><tr><td><p>06/10/54 – 05/04/55</p></td><td><p>Feb 2012</p></td><td><p>375, 000</p></td></tr><tr><td><p>06/04/55 – 05/04/60</p></td><td><p>Oct 2012 – Nov 2013</p></td><td><p>4,475,000</p></td></tr></tbody></table><p> </p><p>To clarify, mailings undertaken as part of the communications research project have been included in the above table.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 190377 question first answered 20/11/2018 15:56:43 answering member 4142 label Biography information for Guy Opperman
tabling member	1400 label Biography information for Kevin Brennan

1005855

registered interest
date	12/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent representations she has received from women in Jarrow constituency affected by measures taken to equalise the state pension age; and if she will make a statement.
tabling member constituency	Jarrow
tabling member printed	Mr Stephen Hepburn
uin	190367
answer	answer is ministerial correction date of answer 20/11/2018 answer text <p>The policy of increasing State Pension age due to changes in life expectancy and equality legislation is enshrined in the 1995, 2007 and 2011 Pensions Act. It is a policy agreed by all governments in the last 23 years whatever their political persuasion – in 1995 Conservative, Labour in 1997-2010 and Coalition 2010-2015.</p><p>The Department for Work and Pensions receives a number of recent representations on the measures taken to equalise the State Pension age from individuals and from Members of Parliament writing on their behalf, as it does on many issues. We are unable to state specifically how many representations are from Jarrow constituency</p><p>This matter has been comprehensively debated on many occasions in Parliament. The Government will not be making changes to its policy on state pension age for women born in the 1950s.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 20/11/2018 16:45:36 answering member 4142 label Biography information for Guy Opperman
tabling member	520 label Biography information for Mr Stephen Hepburn

1000268

registered interest
date	02/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 November 2018 to Question 185131 on Independent Case Examiner, if she will publish that same information for complaints by women on the equalisation of the state pension age.
tabling member constituency	Rutherglen and Hamilton West
tabling member printed	Ged Killen
uin	187381
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Individual departments have set up complaints procedures. That approach has not changed under Labour 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner’s Office if they are dissatisfied with the final response to their complaint.</p><p>The Independent Case Examiner is independent, and discusses complaints. The Independent Case Examiner is appointed under contract to adjudicate on escalated complaints about the DWP, and its contracted service providers, in cases where the complainant has exhausted the relevant internal complaints process and remains dissatisfied. If a complainant is dissatisfied with the outcome of an I Independent Case Examiner investigation (or the service provided by the Independent Case Examiner) they can ask their Member of Parliament to escalate their complaint to the Parliamentary and Health Service Ombudsman.</p><p>The table below provides details of the number of complaints concerning the equalisation of women’s state pension age, that have been (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).</p><p>At the end of October 2018, there were 865 such cases awaiting a decision on whether the complaint could be accepted for investigation, which explains the drop in the number of cases accepted for investigation since April 2018.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaints received</p></td><td><p>Complaints accepted for investigation</p></td><td><p>Concluded complaint examinations</p></td></tr><tr><td><p>January 2017</p></td><td><p>2</p></td><td><p>1</p></td><td><p>0</p></td></tr><tr><td><p>February 2017</p></td><td><p>26</p></td><td><p>5</p></td><td><p>0</p></td></tr><tr><td><p>March 2017</p></td><td><p>211</p></td><td><p>187</p></td><td><p>0</p></td></tr><tr><td><p>April 2017</p></td><td><p>172</p></td><td><p>157</p></td><td><p>0</p></td></tr><tr><td><p>May 2017</p></td><td><p>171</p></td><td><p>148</p></td><td><p>0</p></td></tr><tr><td><p>June 2017</p></td><td><p>144</p></td><td><p>124</p></td><td><p>1</p></td></tr><tr><td><p>July 2017</p></td><td><p>222</p></td><td><p>185</p></td><td><p>0</p></td></tr><tr><td><p>August 2017</p></td><td><p>290</p></td><td><p>243</p></td><td><p>0</p></td></tr><tr><td><p>September 2017</p></td><td><p>297</p></td><td><p>232</p></td><td><p>0</p></td></tr><tr><td><p>October 2017</p></td><td><p>418</p></td><td><p>338</p></td><td><p>3</p></td></tr><tr><td><p>November 2017</p></td><td><p>320</p></td><td><p>265</p></td><td><p>6</p></td></tr><tr><td><p>December 2017</p></td><td><p>222</p></td><td><p>177</p></td><td><p>4</p></td></tr><tr><td><p>January 2018</p></td><td><p>314</p></td><td><p>254</p></td><td><p>11</p></td></tr><tr><td><p>February 2018</p></td><td><p>240</p></td><td><p>210</p></td><td><p>28</p></td></tr><tr><td><p>March 2018</p></td><td><p>171</p></td><td><p>132</p></td><td><p>16</p></td></tr><tr><td><p>April 2018</p></td><td><p>196</p></td><td><p>2</p></td><td><p>11</p></td></tr><tr><td><p>May 2018</p></td><td><p>159</p></td><td><p>2</p></td><td><p>15</p></td></tr><tr><td><p>June 2018</p></td><td><p>147</p></td><td><p>2</p></td><td><p>30</p></td></tr><tr><td><p>July 2018</p></td><td><p>131</p></td><td><p>0</p></td><td><p>13</p></td></tr><tr><td><p>August 2018</p></td><td><p>108</p></td><td><p>5</p></td><td><p>14</p></td></tr><tr><td><p>September 2018</p></td><td><p>101</p></td><td><p>1</p></td><td><p>15</p></td></tr><tr><td><p>October 2018</p></td><td><p>119</p></td><td><p>0</p></td><td><p>14</p></td></tr></tbody></table><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/11/2018 14:57:29 answering member 4142 label Biography information for Guy Opperman
tabling member	4672 label Biography information for Ged Killen

984775

registered interest
date	10/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the criteria are for determining which WASPI cases submitted to the Independent Case Examiner are referred to the Parliamentary Ombudsman; and who makes the final decision on which cases are referred.
tabling member constituency	Edinburgh East
tabling member printed	Tommy Sheppard
uin	177760
answer	answer is ministerial correction date of answer 15/10/2018 answer text <p>The Independent Case Examiner is independent. All final investigation reports issued by the Independent Case Examiner explain that if the complainant is dissatisfied with the outcome of the investigation into their complaint, they can ask their Member of Parliament to escalate the matter to the Parliamentary Ombudsman. Decisions on whether a referral is made to the Parliamentary Ombudsman rest with the relevant Member of Parliament.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 15/10/2018 16:51:04 answering member 4142 label Biography information for Guy Opperman
tabling member	4453 label Biography information for Tommy Sheppard

984776

registered interest
date	10/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many cases relating to her Department have been considered by the (a) Independent Case Examiner and (b) Parliamentary Ombudsman in each month since January 2017.
tabling member constituency	Edinburgh East
tabling member printed	Tommy Sheppard
uin	177761
answer	answer is ministerial correction date of answer 15/10/2018 answer text <p>The table below details the number of complaint examinations concluded by the Independent Case Examiner’s Office in relation to the Department for Work and Pensions and its service providers, in each month since January 2017.</p><p> </p><p>The Parliamentary and Health Service Ombudsman (PHSO) has agreed to write to the Hon. Member with the information requested.</p><p> </p><table><tbody><tr><td><p>Month</p></td><td><p>Complaint Examinations Concluded by Independent Case Examiner’s Office</p></td></tr><tr><td><p>January 2017</p></td><td><p>73</p></td></tr><tr><td><p>February 2017</p></td><td><p>71</p></td></tr><tr><td><p>March 2017</p></td><td><p>115</p></td></tr><tr><td><p>April 2017</p></td><td><p>57</p></td></tr><tr><td><p>May 2017</p></td><td><p>84</p></td></tr><tr><td><p>June 2017</p></td><td><p>85</p></td></tr><tr><td><p>July 2017</p></td><td><p>83</p></td></tr><tr><td><p>August 2017</p></td><td><p>69</p></td></tr><tr><td><p>September 2017</p></td><td><p>71</p></td></tr><tr><td><p>October 2017</p></td><td><p>81</p></td></tr><tr><td><p>November 2017</p></td><td><p>76</p></td></tr><tr><td><p>December 2017</p></td><td><p>65</p></td></tr><tr><td><p>January 2018</p></td><td><p>85</p></td></tr><tr><td><p>February 2018</p></td><td><p>82</p></td></tr><tr><td><p>March 2018</p></td><td><p>83</p></td></tr><tr><td><p>April 2018</p></td><td><p>74</p></td></tr><tr><td><p>May 2018</p></td><td><p>87</p></td></tr><tr><td><p>June 2018</p></td><td><p>108</p></td></tr><tr><td><p>July 2018</p></td><td><p>91</p></td></tr><tr><td><p>August 2018</p></td><td><p>104</p></td></tr><tr><td><p>September 2018</p></td><td><p>91</p></td></tr></tbody></table><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 15/10/2018 16:51:53 answering member 4142 label Biography information for Guy Opperman
tabling member	4453 label Biography information for Tommy Sheppard

984449

registered interest
date	09/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints on pensions have been received from women born in the 1950s.
tabling member constituency	Scunthorpe
tabling member printed	Nic Dakin
uin	177288
answer	answer is ministerial correction date of answer 17/10/2018 answer text <p>As of the 10 October 2018, the Independent Case Examiner’s Office had received 4,085 complaints from women born in the 1950s concerning changes to State Pension age.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 17/10/2018 14:38:08 answering member 4142 label Biography information for Guy Opperman
tabling member	4056 label Biography information for Nic Dakin