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1140563

registered interest
date	19/07/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what assessment he has made of the effect of (a) driver controlled operation and (b) stations which are unstaffed or staffed part-time on accessibility for disabled people who wish to travel without pre-booking on Southern Railways.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	279444
answer	answer is ministerial correction date of answer 29/07/2019 answer text <p>The Office of Rail and Road (ORR) and the Rail Safety and Standards Board (RSSB) have both confirmed that the driver operating the doors is a safe method of working. It is vital that train operators have policies in place so that passengers with disabilities are able to travel with confidence. ORR is the organisation which is responsible for the approval and monitoring of operators’ Disabled People’s Protection Policies (DPPP). Following the introduction of driver-controlled operation on Southern, ORR carried out a period of enhanced monitoring to ensure that policies were in place on Southern so that disabled passengers, regardless of whether they had pre-booked assistance or chose to travel spontaneously, and regardless of whether they were travelling to a staffed or unstaffed station, were able to complete their journey. ORR concluded that GTR had provided assurance that it has the systems and processes in place for this purpose. ORR continues to monitor operators’ compliance with their DPPP, and the Department supports it in doing so.</p> answering member constituency Welwyn Hatfield answering member printed Grant Shapps question first answered 29/07/2019 16:47:20 answering member 1582 label Biography information for Grant Shapps
tabling member	4615 label Biography information for Lloyd Russell-Moyle

1140566

registered interest
date	19/07/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what information his Department holds on driver controlled operation on Southern Rail services.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	279447
answer	answer is ministerial correction date of answer 29/07/2019 answer text <p>The operation of services is a matter for the operator and they are generally best placed to respond to queries regarding practices like driver-controlled operation.</p> answering member constituency Welwyn Hatfield answering member printed Grant Shapps question first answered 29/07/2019 16:44:36 answering member 1582 label Biography information for Grant Shapps
tabling member	4615 label Biography information for Lloyd Russell-Moyle

1088834

registered interest
date	14/03/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, pursuant to the Answer of 13 March 2019 to Question 230103 on Southern, how many Southern services ran without an on-board supervisor in (a) 2017, (b) 2018 and (c) 2019 for the (i) whole and (ii) part of their journey.
tabling member constituency	Nottingham South
tabling member printed	Lilian Greenwood
uin	232558
answer	answer is ministerial correction date of answer 19/03/2019 answer text <p>In 2017, 1.6% (around 4,300) of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 2.2% (around 5,900) ran without an OBS for part of their journey.</p><p> </p><p>In 2018, 0.4% (around 1,250) of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 1.0% (around 2,900) ran without an OBS for part of their journey.</p><p> </p><p>In the figures for January and February 2019, 0.1% (around 50) of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 0.5% (around 225) ran without an OBS for part of their journey.</p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 19/03/2019 11:59:32 answering member 3996 label Biography information for Andrew Jones
tabling member	4029 label Biography information for Lilian Greenwood

1084462

registered interest
date	08/03/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what proportion of trains have run without second member of staff for (a) all and (b) part of the service on GTR Southern Railway services in (a) 2016, (b) 2017 and (c) 2018.
tabling member constituency	Brighton, Kemptown
tabling member printed	Lloyd Russell-Moyle
uin	230103
answer	answer is ministerial correction date of answer 13/03/2019 answer text <p>Driver Controlled Operation (DCO) was rolled out on Southern from January 2017. Operationally this means that drivers open and close the doors of the train – a modern and safe way of working. What this means for passengers is that they now have dedicated customer service staff (an on-board supervisor, or OBS) on every train that previously had a conductor. Should an OBS - at short notice - not be able to meet the train, then the train is no longer cancelled, as it would have been with a conductor.</p><p> </p><p>In 2016, no Southern services ran without a scheduled second member of staff on board. However, 8,119 trains were cancelled in 2016 because there was no conductor. This is because trains which are scheduled to run with a conductor cannot be run without a second qualified person on board.</p><p> </p><p>In 2017, 1.6% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 2.2% ran without an OBS for part of their journey.</p><p> </p><p>In 2018, 0.4% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 1.0% ran without an OBS for part of their journey.</p><p> </p><p>In the figures for January and February 2019, 0.1% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 0.5% ran without an OBS for part of their journey.</p><p> </p> answering member constituency Harrogate and Knaresborough answering member printed Andrew Jones question first answered 13/03/2019 14:45:10 answering member 3996 label Biography information for Andrew Jones
tabling member	4615 label Biography information for Lloyd Russell-Moyle

910387

registered interest
date	23/05/2018
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what proportion of Southern trains have operated without an onboard supervisor in each month since guards were discontinued.
tabling member constituency	East Worthing and Shoreham
tabling member printed	Tim Loughton
uin	147296
answer	answer is ministerial correction date of answer 04/06/2018 answer text <p>In January 2017, Southern launched the on-board supervisor on routes where the technology allows the driver to control the doors. The conductors on these services were moved to an on-board supervisor (OBS) role. Since then approximately 1.3% of these services have operated without their rostered on-board supervisor for the full journey. This only happens in certain exceptional circumstances such as staff sickness or the second staff member running late.</p> answering member constituency Orpington answering member printed Joseph Johnson question first answered 04/06/2018 16:01:03 answering member 4039 label Biography information for Lord Johnson of Marylebone
tabling member	114 label Biography information for Tim Loughton

760027

registered interest
date	13/09/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government when ministers last (1) met, and (2) had discussions with, representatives of Southern Rail.
tabling member printed	Baroness Smith of Basildon
uin	HL1583
answer	answer is ministerial correction date of answer 20/09/2017 answer text <p>My Hon Friend, the Parliamentary Under-Secretary of State for Transport, the Hon Member for Blackpool North and Cleveleys (Paul Maynard MP) as Rail Minister met with GTR in June and the Secretary of State met with GTR in July.</p> answering member printed Lord Callanan question first answered 20/09/2017 13:04:07 answering member 4336 label Biography information for Lord Callanan
tabling member	4170 label Biography information for Baroness Smith of Basildon

723210

registered interest
date	21/04/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, when the next review point of Southern's contract is which would enable the contract to be cancelled without penalty.
tabling member constituency	Carshalton and Wallington
tabling member printed	Tom Brake
uin	71616
answer	answer is ministerial correction date of answer 26/04/2017 answer text <p>Whilst Southern is used as an operating name by the franchisee, it is in fact part of Govia Thameslink Railway Limited, which operates the Thameslink, Southern and Great Northern (TSGN) Franchise.</p><p> </p><p>There are no review points under the TSGN Franchise Agreement. Schedule 10.2 of the Franchise Agreement sets out the termination provisions</p><p>(<a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/488198/tsgn-franchise-agreement.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/488198/tsgn-franchise-agreement.pdf</a>).</p><p> </p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 26/04/2017 11:58:59 answering member 3926 label Biography information for Paul Maynard
tabling member	151 label Biography information for Tom Brake

723214

registered interest
date	21/04/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what the cost to the public purse would be of the Government cancelling Southern's contract immediately.
tabling member constituency	Carshalton and Wallington
tabling member printed	Tom Brake
uin	71653
answer	answer is ministerial correction date of answer 26/04/2017 answer text <p>Whilst Southern is used as an operating name by the franchisee, it is in fact part of Govia Thameslink Railway Limited, which operates the Thameslink, Southern and Great Northern (TSGN) Franchise.</p><p> </p><p>The Department for Transport monitors the operational and contractual performance of all franchises. If a franchisee does not meet its contractual commitments, it would be at the Secretary of State’s discretion to make a decision on next steps.</p><p> </p><p>Schedule 10.2 of the TSGN Franchise Agreement sets out the termination provisions: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/488198/tsgn-franchise-agreement.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/488198/tsgn-franchise-agreement.pdf</a></p><p> </p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 26/04/2017 13:09:31 answering member 3926 label Biography information for Paul Maynard
tabling member	151 label Biography information for Tom Brake

718224

registered interest
date	06/04/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether they have been officially informed by Southern Rail that they have withdrawn "turn up and go" access for disabled passengers from 33 stations; and if so, whether they intend to intervene to ensure that this service is restored.
tabling member printed	Baroness Randerson
uin	HL6724
answer	answer is ministerial correction date of answer 24/04/2017 answer text <p>Govia Thameslink Railway (GTR) have advised the Department for Transport that passengers do not have to book assistance before travelling with them; GTR only recommend this to ensure they have staff prepared with ramps or that alternative travel is in place if a station is not accessible.</p><p> </p><p>We take the issue of accessibility on our railways extremely seriously. It is vital that all passengers, including disabled passengers, are able to use public transport and we look to train operators to make reasonable adjustments to facilitate unbooked assistance.</p> answering member printed Lord Ahmad of Wimbledon question first answered 24/04/2017 13:32:27 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	4230 label Biography information for Baroness Randerson

706822

registered interest
date	01/03/2017
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southern
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how much and for what reasons compensation has been paid by Southern Rail to passengers under the Consumer Rights Act 2015.
tabling member constituency	Dulwich and West Norwood
tabling member printed	Helen Hayes
uin	66147
answer	answer is ministerial correction date of answer 09/03/2017 answer text <p>The Government is not required to collect information on compensation paid by train operators to their customers under the Consumer Rights Act 2015, which came into force for all transport providers on 1 October 2016, and does not hold this information.</p><p> </p><p>It is the responsibility of train operators to ensure that their customers are made aware of their rights to compensation or other redress in cases of service failure or disruption. Train operators’ existing compensation schemes provide the main means of redress for passengers.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 09/03/2017 15:14:24 answering member 3926 label Biography information for Paul Maynard
tabling member	4510 label Biography information for Helen Hayes