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1727345

registered interest
date	04/09/2024
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Housing, Communities and Local Government, how many Help to Buy loan repayment applications are being processed; and how many and what proportion of these applications have been outstanding for more than (a) three and (b) six months.
tabling member constituency	Christchurch
tabling member printed	Sir Christopher Chope
uin	4169
answer	answer is ministerial correction date of answer 09/09/2024 answer text <p>Data is publicly available in the Homes England annual report on the total redemptions for each year:</p><p><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fassets.publishing.service.gov.uk%2Fmedia%2F66a76e080808eaf43b50d887%2FHomes_England_Annual_Report_and_Financial_Statements_2023_to_2024.pdf&amp;data=05|02|Lisa.Binns-Sykes%40communities.gov.uk|8f778450c3bc45c436f808dcce71794c|bf3468109c7d43dea87224a2ef3995a8|0|0|638612233962482566|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D|0|||&amp;sdata=uvRcOAVsG9RvbWN0ZxIB9L6KUwZgYy8xZ2X5Re2%2FOnc%3D&amp;reserved=0" target="_blank">https://assets.publishing.service.gov.uk/media/66a76e080808eaf43b50d887/Homes_England_Annual_Report_and_Financial_Statements_2023_to_2024.pdf</a> pg 79</p> answering member constituency Greenwich and Woolwich answering member printed Matthew Pennycook question first answered 09/09/2024 12:51:03 answering member 4520 label Biography information for Matthew Pennycook
tabling member	242 label Biography information for Sir Christopher Chope

1714136

registered interest
date	26/04/2024
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what estimate he has made of the number of Help to Buy scheme leaseholders who are out of the five year interest free loan period.
tabling member constituency	Bristol South
tabling member printed	Karin Smyth
uin	23885
answer	answer is ministerial correction date of answer 02/05/2024 answer text <p>Data is publicly available in the Homes England Annual Report on the total number of Help to Buy loans that have been redeemed, and a breakdown of how many loans were taken out in each parliamentary constituency is available on the following websites:</p><p><a title="https://gbr01.safelinks.protection.outlook.com/?url=https%3a%2f%2fwww.gov.uk%2fgovernment%2fstatistics%2fhelp-to-buy-equity-loan-scheme-data-to-31-may-2023%23full-publication-update-history&amp;data=05%7c02%7cpatrick.kelly%40levellingup.gov.uk%7cefc691a37b4d4" href="https://www.gov.uk/government/statistics/help-to-buy-equity-loan-scheme-data-to-31-may-2023" target="_blank">Help to Buy (equity loan scheme): data to 31 May 2023 - GOV.UK (www.gov.uk)</a></p><p><a title="https://gbr01.safelinks.protection.outlook.com/?url=https%3a%2f%2fassets.publishing.service.gov.uk%2fgovernment%2fuploads%2fsystem%2fuploads%2fattachment_data%2ffile%2f1171330%2fhomes-england-annual-report-and-financial-statements-2022-to-2023.pdf&amp;data=05" href="https://gbr01.safelinks.protection.outlook.com/?url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1171330/Homes-England-Annual-Report-and-Financial-Statements-2022-to-2023.pdf&amp;data=05|02|Patrick.Kelly@levellingup.gov.uk|efc691a37b4d405eb89608dc69ce62d1|bf3468109c7d43dea87224a2ef3995a8|0|0|638501582380435629|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|0|||&amp;sdata=DkAEgmGI80FAGBvpfLzus9p0/wJarFMX9cm7YRHS0Sg=&amp;reserved=0" target="_blank">Homes-England-Annual-Report-and-Financial-Statements-2022-to-2023.pdf (publishing.service.gov.uk)</a></p> answering member constituency North East Derbyshire answering member printed Lee Rowley question first answered 02/05/2024 16:18:43 answering member 4652 label Biography information for Lee Rowley
tabling member	4444 label Biography information for Karin Smyth

1653174

registered interest
date	14/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, how many calls were made to Homes England in (a) April, (b) May and (c) June 2023 on the Help to Buy Scheme.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	194214
answer	answer is ministerial correction date of answer 20/07/2023 answer text <p>Homes England do not have published figures for how many calls were made to Homes England in (a) April, (b) May and (c) June 2023 on the Help to Buy Scheme.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 20/07/2023 12:14:34 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650947

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, pursuant to the Answer of 27 June 2023 to Question 190575, what is the cost to the public purse of the contract given to Lenvi to administer the service provision for the Help to Buy: Equity Loan Scheme.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192859
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192860 192861 192862 192863 question first answered 13/07/2023 16:38:00 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650948

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what steps his Department has taken to manage the transfer of the service provision for the Help to Buy: Equity Loan Scheme from Target to Lenvi.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192860
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192859 192861 192862 192863 question first answered 13/07/2023 16:38:00 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650950

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what metrics his Department plans to use to measure the (a) value for money and (b) service provision of Lenvi in administrating the Help to Buy Equity Loan Scheme.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192861
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192859 192860 192862 192863 question first answered 13/07/2023 16:38:01 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650952

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what assessment she has made of the adequacy of the service provided by Lenvi to individuals enquiring about Help to Buy Equity Loans.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192862
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192859 192860 192861 192863 question first answered 13/07/2023 16:38:01 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1650953

registered interest
date	06/07/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what steps she has taken to decrease the waiting time for individuals contacting Lenvi regarding Help to Buy Equity Loans.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	192863
answer	answer is ministerial correction date of answer 13/07/2023 answer text <p>The contract with Lenvi was awarded following a rigorous procurement process. It is a concession contract, so the equity loan administrator's costs are met through fees charged to customers with an equity loan.</p><p>Homes England established a project team to manage the process, with a programme of testing before migration of customer data and the service launching on 19 June. Following the migration and launch, the service has been subject to high volumes of customer calls and emails, and this has led to delays for some customers. We are working to address this.</p><p>Several steps have been taken in response. This includes increasing staff working hours, ensuring urgent cases are prioritised and escalated, encouraging customers to use email instead of phoning wherever possible and targeted communications channels to keep customers informed.</p><p>The department receives daily updates and regularly monitors the service recovery plan and a number of actions have been taken to improve the service.</p><p> </p> answering member constituency Redditch answering member printed Rachel Maclean grouped question UIN 192859 192860 192861 192862 question first answered 13/07/2023 16:38:01 answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1646332

registered interest
date	21/06/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, for what reasons Lenvi were appointed as the equity loan administrator for the Help to Buy: Equity Loan scheme.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	190575
answer	answer is ministerial correction date of answer 27/06/2023 answer text <p>Following a competitive tender at the end of our previous contract with Target, the service provision was awarded to Equinity Gateway Services, who have since rebranded to Lenvi, and who are international specialists in payments and technology-led services. Lenvi have now taken up provision of all Help to Buy customer service functions and will deliver service improvements for Help to Buy customers over the coming months.</p><p>Help to Buy customers are required to pay off their equity loan if they wish to purchase another home, as they must not have interest in any other residential property whilst they have the equity loan. This is clearly set out in the homebuyers guide and Equity Mortgage Deed. If a customer would like to pay off their equity loan, they would first need to have their home professionally valued to ascertain its current market value.</p><p>We recognise that those whose properties have building safety issues, such as unsafe exterior cladding, can present additional challenges in valuing. The process to get a valuation and redeem an equity loan for properties affected by cladding can be found on <del class="ministerial">Lenvi, the loan administrator's, website</del><ins class="ministerial">Gov.uk</ins>. We are aware that some customers are having difficulties finding a valuer prepared to value their properties. We have been working with the Homes England and Royal Institution of Chartered Surveyors (RICS) to try to find ways to help customers.</p><p>On December 6, the RICS published new valuation guidance for buildings 11 metres and above with cladding <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rics.org%2Fglobalassets%2Frics-website%2Fmedia%2Fupholding-professional-standards%2Fsector-standards%2Fvaluation%2Fvaluation-approach-for-multi-storey-properties-with-cladding_ps_dec-2022_amended.pdf&amp;data=05%7C01%7CParliamentary%40levellingup.gov.uk%7Cc5b57377c49c489adea908db76638eb9%7Cbf3468109c7d43dea87224a2ef3995a8%7C0%7C0%7C638233942182449820%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=FAvrkyVa4U5gikO%2F9fS8OLatrRfx6bj%2FS999711EdEo%3D&amp;reserved=0" target="_blank">here</a>. This guidance reflects the leaseholder protections in the Building Safety Act which confirmed that those at fault, not blameless leaseholders, will be the ones to pay to fix unsafe cladding; and the solutions in place to fix buildings 11m+.</p><p>This new guidance will help to resolve difficulties in valuing properties where cladding is present.</p><p>Our focus continues to be on helping customers to find a solution as quickly as possible, however we recognise that this has been difficult for a number of customers.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 27/06/2023 12:10:11 question first ministerially corrected 03/07/2023 10:47:57 answering member 4668 label Biography information for Rachel Maclean previous answer version 84026 answering member constituency Redditch answering member printed Rachel Maclean answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury

1646334

registered interest
date	21/06/2023
answering body	Department for Levelling Up, Housing and Communities
answering dept id	211
answering dept short name	Levelling Up, Housing and Communities
answering dept sort name	Levelling Up, Housing and Communities
hansard heading	Help to Buy Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Levelling Up, Housing and Communities, what his Departments policy is on individuals with a Help to Buy Equity Loan purchasing a second property if the first property requires remediation for building safety faults.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	190643
answer	answer is ministerial correction date of answer 27/06/2023 answer text <p>Following a competitive tender at the end of our previous contract with Target, the service provision was awarded to Equinity Gateway Services, who have since rebranded to Lenvi, and who are international specialists in payments and technology-led services. Lenvi have now taken up provision of all Help to Buy customer service functions and will deliver service improvements for Help to Buy customers over the coming months.</p><p>Help to Buy customers are required to pay off their equity loan if they wish to purchase another home, as they must not have interest in any other residential property whilst they have the equity loan. This is clearly set out in the homebuyers guide and Equity Mortgage Deed. If a customer would like to pay off their equity loan, they would first need to have their home professionally valued to ascertain its current market value.</p><p>We recognise that those whose properties have building safety issues, such as unsafe exterior cladding, can present additional challenges in valuing. The process to get a valuation and redeem an equity loan for properties affected by cladding can be found on <del class="ministerial">Lenvi, the loan administrator's, website</del><ins class="ministerial">Gov.uk</ins>. We are aware that some customers are having difficulties finding a valuer prepared to value their properties. We have been working with the Homes England and Royal Institution of Chartered Surveyors (RICS) to try to find ways to help customers.</p><p>On December 6, the RICS published new valuation guidance for buildings 11 metres and above with cladding <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rics.org%2Fglobalassets%2Frics-website%2Fmedia%2Fupholding-professional-standards%2Fsector-standards%2Fvaluation%2Fvaluation-approach-for-multi-storey-properties-with-cladding_ps_dec-2022_amended.pdf&amp;data=05%7C01%7CParliamentary%40levellingup.gov.uk%7Cc5b57377c49c489adea908db76638eb9%7Cbf3468109c7d43dea87224a2ef3995a8%7C0%7C0%7C638233942182449820%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=FAvrkyVa4U5gikO%2F9fS8OLatrRfx6bj%2FS999711EdEo%3D&amp;reserved=0" target="_blank">here</a>. This guidance reflects the leaseholder protections in the Building Safety Act which confirmed that those at fault, not blameless leaseholders, will be the ones to pay to fix unsafe cladding; and the solutions in place to fix buildings 11m+.</p><p>This new guidance will help to resolve difficulties in valuing properties where cladding is present.</p><p>Our focus continues to be on helping customers to find a solution as quickly as possible, however we recognise that this has been difficult for a number of customers.</p> answering member constituency Redditch answering member printed Rachel Maclean question first answered 27/06/2023 12:10:10 question first ministerially corrected 03/07/2023 10:47:44 answering member 4668 label Biography information for Rachel Maclean previous answer version 83905 answering member constituency Redditch answering member printed Rachel Maclean answering member 4668 label Biography information for Rachel Maclean
tabling member	4389 label Biography information for Ruth Cadbury