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1587379

registered interest
date	20/02/2023
answering body	Department for Energy Security and Net Zero
answering dept id	215
answering dept short name	Energy Security and Net Zero
answering dept sort name	Energy Security and Net Zero
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Energy Security and Net Zero, what recent discussions he has had with energy providers on unclaimed energy rebate vouchers for consumers on prepayment meters.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	148702
answer	answer is ministerial correction date of answer 28/02/2023 answer text <p>On 4 December, my Rt. Hon. Friend the Secretary of State wrote to electricity suppliers reiterating the importance of ensuring traditional prepayment meter customers receive their vouchers with prompt service and accurate information from supplier call centres. Data for the first 4 months of the scheme indicates that 98% of vouchers were dispatched by suppliers.</p><p> </p><p>I chaired a roundtable on 7 December 2022 with electricity suppliers serving traditional prepayment customers to emphasise the importance of increasing their efforts to improve voucher redemption rates. I met them again on 25 January 2023, to discuss traditional prepayment meters where I reiterated the importance of delivering the EBSS support to all households.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 28/02/2023 16:13:26 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1583287

registered interest
date	02/02/2023
answering body	Department for Energy Security and Net Zero
answering dept id	215
answering dept short name	Energy Security and Net Zero
answering dept sort name	Energy Security and Net Zero
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the potential impact of the practice of the forced installation of prepayment meters on vulnerable households.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	138337
answer	answer is ministerial correction date of answer 09/02/2023 answer text <p>The Government has set out its 5-point plan regarding prepayment meters and Ministers will keep the House updated on its progress. Ofgem have launched a new prepayment meter investigation, in response to the 5-point plan and have now asked suppliers to pause the installation of forced-fitting prepayment meters until they have assured the regulator that they are in compliance with all relevant regulations and obligations.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 09/02/2023 15:24:56 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1579620

registered interest
date	23/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent discussions he has had with energy suppliers on vulnerable households being required by energy companies onto prepayment energy meters.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	129883
answer	answer is ministerial correction date of answer 31/01/2023 answer text <p>I met with energy suppliers, Ofgem, Energy UK and Citizens Advice to discuss matters related to prepayment meters.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 31/01/2023 13:58:14 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1579621

registered interest
date	23/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will make it his policy to ban energy suppliers from forcibly switching households having difficulty paying energy bills onto energy prepayment meters.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	129884
answer	answer is ministerial correction date of answer 31/01/2023 answer text <p>Prepayment meters (PPMs) allow customers to pay for energy on a pay-as-you-go basis and serve an important function by helping the avoidance of debt and court action. A ban on PPM switching as a last resort could lead to an increase in bailiff action. There are no plans to remove this option.</p><p> </p><p>Ofgem has stringent rules on the force-fitting of PPMs. My Rt. Hon. Friend the Secretary of State has written to Ofgem asking them to conduct a review to make sure suppliers are complying with those rules. The Secretary of State has also asked energy suppliers to commit voluntarily to stopping this practice.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 31/01/2023 13:57:26 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1579622

registered interest
date	23/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what recent discussions he has had with energy suppliers on lost, delayed or unclaimed energy vouchers for prepayment meter customers.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	129885
answer	answer is ministerial correction date of answer 31/01/2023 answer text <p>The Government works with suppliers and other stakeholders to communicate the scheme, the importance of checking post, emails and text for vouchers, and taking action to redeem them.</p><p> </p><p>Suppliers are obliged to provide evidence to BEIS of action to encourage prepayment customers to redeem their vouchers. Suppliers should make a minimum of three attempts to contact customers who have not redeemed their voucher.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 129886 question first answered 31/01/2023 13:56:13 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1565500

registered interest
date	10/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has had recent discussions with energy companies on the length of time that vulnerable pre-payment meter customers who self-disconnect can be left without energy.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	120044
answer	answer is ministerial correction date of answer 18/01/2023 answer text <p>Ofgem’s rules require energy suppliers to identify and support prepayment meter customers at risk of self-disconnection through the provision of emergency credit and additional support credit. Ofgem has recently undertaken a Market Compliance Review assessing how suppliers support customers in vulnerable situations, including those on prepayment meters. Ofgem has started compliance engagement with suppliers and asked them to take action to address the weaknesses that have been identified.</p><p> </p><p>Regarding inherited debt, energy suppliers should update their records when the occupant of a property changes and supply the new occupants with a new card/key in a timely manner.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 120045 question first answered 18/01/2023 14:45:56 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1565501

registered interest
date	10/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has had recent discussions with energy companies on the prevalence of new prepayment meter customers inheriting debt from previous tenants.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	120045
answer	answer is ministerial correction date of answer 18/01/2023 answer text <p>Ofgem’s rules require energy suppliers to identify and support prepayment meter customers at risk of self-disconnection through the provision of emergency credit and additional support credit. Ofgem has recently undertaken a Market Compliance Review assessing how suppliers support customers in vulnerable situations, including those on prepayment meters. Ofgem has started compliance engagement with suppliers and asked them to take action to address the weaknesses that have been identified.</p><p> </p><p>Regarding inherited debt, energy suppliers should update their records when the occupant of a property changes and supply the new occupants with a new card/key in a timely manner.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 120044 question first answered 18/01/2023 14:45:56 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1565502

registered interest
date	10/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will ask energy companies to equalise daily standing charges on a standard meter with those on pre-payment meters.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	120046
answer	answer is ministerial correction date of answer 19/01/2023 answer text <p>Energy supply licence conditions state that the difference in price between methods of supplying energy must reflect the actual cost to the supplier for that method. The costs of managing pre-payment meters compared to standard meters are higher due to the different metering requirements and different payment systems. Ofgem is responsible for monitoring compliance with these terms.</p><p> </p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 19/01/2023 11:48:52 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West