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1700203

registered interest
date	12/04/2024
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, with reference to the policy paper entitled Transforming for a digital future: 2022 to 2025 roadmap for digital and data, updated on 29 November 2023, whether he will publish the Government Digital and Data Pay Framework.
tabling member constituency	Leicester South
tabling member printed	Jonathan Ashworth
uin	21046
answer	answer is ministerial correction date of answer 17/04/2024 answer text <p>The Digital and Data Pay Framework is being revalorised to meet market trends for Digital and Data roles, ensuring the Government can attract the right talent for critical roles. It is an internal framework for government use that is not intended to be published externally to protect market sensitivities. 35 organisations have adopted the framework. This is shared directly with their Pay and Reward teams.</p><p> </p> answering member constituency Brentwood and Ongar answering member printed Alex Burghart question first answered 17/04/2024 21:00:57 answering member 4613 label Biography information for Alex Burghart
tabling member	4244 label Biography information for Jonathan Ashworth

1699043

registered interest
date	26/03/2024
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many people have contacted the gov.uk One Login customer support centre (a) by phone and (b) via the online contact form in the 2023-24 financial year.
tabling member constituency	Leicester South
tabling member printed	Jonathan Ashworth
uin	20639
answer	answer is ministerial correction date of answer 15/04/2024 answer text <p>The GOV.UK One Login customer support centre went live on 31 October 2023. Between that date and 25 March 2024 (inclusive), it has handled a total of 21,623 support calls and managed 12,585 support requests via online forms and emails.</p><p><strong> </strong></p><p>From 16 April 2024, users will also have the option of using WebChat to seek support.</p><p><strong> </strong></p><p>The public expects quick, secure and user-friendly access to government services. Previously, UK citizens and residents needed to grapple with multiple sign-in methods and identity verification routes when using government services online.</p><p><strong> </strong></p><p>GOV.UK One Login is replacing these duplicative systems across government with a single account and identity checking system. This will make it easier for users to access the services they need, reduce costs to government, and provide stronger protections against fraud.</p><p> </p> answering member constituency Brentwood and Ongar answering member printed Alex Burghart question first answered 15/04/2024 16:52:45 answering member 4613 label Biography information for Alex Burghart
tabling member	4244 label Biography information for Jonathan Ashworth

1699051

registered interest
date	26/03/2024
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how much the Government has spent on the GOV.UK One Login customer support centre in the 2023-24 financial year, as of 26 March 2024.
tabling member constituency	Leicester South
tabling member printed	Jonathan Ashworth
uin	20640
answer	answer is ministerial correction date of answer 15/04/2024 answer text <p>GOV.UK One Login’s customer support centre went live on 31 October 2023. The Government Digital Service has, as of 26 March 2024, spent £926,443 to set up and operate this contact centre.</p><p> </p><p>The public expects quick, secure and user-friendly access to government services. Previously, UK citizens and residents needed to grapple with multiple sign-in methods and identity verification routes when using government services online.</p><p> </p><p>GOV.UK One Login is replacing these duplicative systems across government with a single account and identity checking system. This will make it easier for users to access the services they need, reduce costs to government, and provide stronger protections against fraud.</p><p> </p> answering member constituency Brentwood and Ongar answering member printed Alex Burghart question first answered 15/04/2024 16:55:16 answering member 4613 label Biography information for Alex Burghart
tabling member	4244 label Biography information for Jonathan Ashworth

1682110

registered interest
date	15/01/2024
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what assessment his Department has made of the effectiveness of the GOV.UK chat experiment.
tabling member constituency	Hove
tabling member printed	Peter Kyle
uin	9579
answer	answer is ministerial correction date of answer 18/01/2024 answer text <p>Government Digital Service (GDS) tested an early prototype of a Large Language Model (LLM) powered chatbot (GOV.UK Chat) in December 2023. Feedback, and the quality of answers provided, were analysed from 200 users.</p><p>Nearly 70% of users found the prototype-generated responses to be useful and the answers were assessed to be accurate 80% of the time.</p><p><strong><br></strong>Ensuring the highest level of accuracy and efficiency is a priority, which is why the next phase of development and testing will focus on how to improve accuracy of the model and explore how users could best discover and use the service.<strong><br></strong></p> answering member constituency Brentwood and Ongar answering member printed Alex Burghart question first answered 18/01/2024 17:55:22 answering member 4613 label Biography information for Alex Burghart
tabling member	4505 label Biography information for Peter Kyle

1564627

registered interest
date	06/01/2023
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, whether his Department is taking steps to help ensure that people without access to online and mobile banking can make payments for services provided by Government (a) Departments and (b) agencies.
tabling member constituency	The Wrekin
tabling member printed	Mark Pritchard
uin	117535
answer	answer is ministerial correction date of answer 11/01/2023 answer text <p>Government has committed to ensuring that assistance is always available for those who need it. All Government departments and agencies are required to be compliant with HMG’s ‘Service Standard’ available at this link: https://www.gov.uk/service-manual/service-standard. Specifically, point 5 of the Service Standard requires that government services are accessible to all users, including disabled people, people with other legally protected characteristics, people who do not have access to the internet and those who lack the skills or confidence to use the internet. This includes being accessible to those without a mobile device. Compliance to this standard is measured through regular Service Assessments.</p><p>In addition, the Government Digital Service in the Cabinet Office runs GOV.UK Pay - a free service available to public sector organisations, enabling them to take card payments. The service includes a mail order and over the phone payment option.</p><p> </p> answering member constituency Horsham answering member printed Jeremy Quin question first answered 11/01/2023 15:16:54 answering member 4507 label Biography information for Sir Jeremy Quin
tabling member	1576 label Biography information for Mark Pritchard

1403654

registered interest
date	17/01/2022
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, with reference to Part One of the National Disability Strategy published on 28 July 2021, what steps the Central Digital and Data Office took towards the continuation of its programme to make online public services accessible.
tabling member constituency	Lewisham, Deptford
tabling member printed	Vicky Foxcroft
uin	105666
answer	answer is ministerial correction date of answer 24/01/2022 answer text <p>Since the publication of the National Disability Strategy last July, the Government’s Central Digital and Data Office (CDDO) has also published the outcome of its monitoring of the UK’s public sector websites and mobile applications. This can be found at the following link: <a href="https://www.gov.uk/government/publications/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021" target="_blank">https://www.gov.uk/government/publications/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021</a>.</p><p><strong> </strong></p><p>The report also explains CDDO’s ongoing work to implement the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (“accessibility regulations''). This includes publication of guidance on how users can report accessibility issues with a public sector website or mobile app and guidance on how to make mobile apps accessible. CDDO will continue to monitor public sector websites and mobile applications throughout 2022.</p><p> </p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 24/01/2022 17:22:04 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	4491 label Biography information for Vicky Foxcroft

1379871

registered interest
date	18/11/2021
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what steps his Department is taking to help ensure that people who do not use online resources are able to access Government services easily.
tabling member constituency	Hendon
tabling member printed	Dr Matthew Offord
uin	77420
answer	answer is ministerial correction date of answer 24/11/2021 answer text <p>Government has committed to ensuring that assistance is always available for those who need it. Departments are required by the Service Standard to provide support via alternative channels for their services, where it is required, and the Central Digital and Data Office assures this via a service assessment process.</p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 24/11/2021 17:02:01 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	4006 label Biography information for Dr Matthew Offord

1289691

registered interest
date	24/02/2021
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what steps he is taking to improve online government services.
tabling member constituency	Woking
tabling member printed	Mr Jonathan Lord
uin	158035
answer	answer is ministerial correction date of answer 02/03/2021 answer text <p>All public-facing online government services are required to comply with the Service Standard and Technology Code of Practice which ensure that they meet user needs, are accessible and secure.</p><p>We are introducing GOV.UK Accounts to meet changing user needs and expectations and make government services more personalised and data-driven. We have established a Data Standards Authority to make sure that data can be used, shared and understood across government, which is the foundation of joined-up and trusted public services.</p><p> </p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez question first answered 02/03/2021 18:51:51 answering member 4647 label Biography information for Julia Lopez
tabling member	4090 label Biography information for Mr Jonathan Lord

1203903

registered interest
date	15/06/2020
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what steps he is taking to prevent individuals seeking information from Government Departments being diverted to fee-charging websites.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	59372
answer	answer is ministerial correction date of answer 22/06/2020 answer text <p>Government Departments have processes in place to ensure users seeking information from Government Departments are not diverted to fee-charging or misleading websites.</p><p>We work to ensure that government information and services are correctly listed and rank highly in search engine results so that they are easy for people to find and identify as government information and services.</p><p>We also challenge sites that pay for prominent positioning in search returns, by reporting them to the relevant search provider.</p><p>If fee-charging websites are operating outside of legal boundaries, we will pursue site owners through trading standards bodies or legal challenge.</p><p><a href="http://gov.uk/" target="_blank">GOV.UK</a> is the government's website and online brand. We take steps to ensure people can rely on it as a trusted source for information.</p><p> </p> answering member constituency Norwich North answering member printed Chloe Smith question first answered 22/06/2020 16:14:47 answering member 1609 label Biography information for Chloe Smith
tabling member	318 label Biography information for John Spellar

1183051

registered interest
date	05/03/2020
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Electronic Government
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, whether his Department plans to introduce an online chat function to the government gateway system.
tabling member constituency	North Cornwall
tabling member printed	Scott Mann
uin	25708
answer	answer is ministerial correction date of answer 12/03/2020 answer text Following the introduction of a new Digital Engagement Platform in January 2020, HMRC will be introducing a range of new interactive digital interventions across all of their digital services over the next two years. HMRC’s aim is to encourage taxpayers to make full use of those digital services, and this will in turn drive the choices that HMRC make on which digital interventions to deploy and where. answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 12/03/2020 15:03:22 answering member 3991 label Biography information for Jesse Norman
tabling member	4496 label Biography information for Scott Mann