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1700203
registered interest false more like this
date less than 2024-04-12more like thismore than 2024-04-12
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Minister for the Cabinet Office, with reference to the policy paper entitled Transforming for a digital future: 2022 to 2025 roadmap for digital and data, updated on 29 November 2023, whether he will publish the Government Digital and Data Pay Framework. more like this
tabling member constituency Leicester South more like this
tabling member printed
Jonathan Ashworth more like this
uin 21046 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-04-17more like thismore than 2024-04-17
answer text <p>The Digital and Data Pay Framework is being revalorised to meet market trends for Digital and Data roles, ensuring the Government can attract the right talent for critical roles. It is an internal framework for government use that is not intended to be published externally to protect market sensitivities. 35 organisations have adopted the framework. This is shared directly with their Pay and Reward teams.</p><p> </p> more like this
answering member constituency Brentwood and Ongar more like this
answering member printed Alex Burghart more like this
question first answered
less than 2024-04-17T21:00:57.813Zmore like thismore than 2024-04-17T21:00:57.813Z
answering member
4613
label Biography information for Alex Burghart more like this
tabling member
4244
label Biography information for Jonathan Ashworth more like this
1699043
registered interest false more like this
date less than 2024-03-26more like thismore than 2024-03-26
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Minister for the Cabinet Office, how many people have contacted the gov.uk One Login customer support centre (a) by phone and (b) via the online contact form in the 2023-24 financial year. more like this
tabling member constituency Leicester South more like this
tabling member printed
Jonathan Ashworth more like this
uin 20639 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-04-15more like thismore than 2024-04-15
answer text <p>The GOV.UK One Login customer support centre went live on 31 October 2023. Between that date and 25 March 2024 (inclusive), it has handled a total of 21,623 support calls and managed 12,585 support requests via online forms and emails.</p><p><strong> </strong></p><p>From 16 April 2024, users will also have the option of using WebChat to seek support.</p><p><strong> </strong></p><p>The public expects quick, secure and user-friendly access to government services. Previously, UK citizens and residents needed to grapple with multiple sign-in methods and identity verification routes when using government services online.</p><p><strong> </strong></p><p>GOV.UK One Login is replacing these duplicative systems across government with a single account and identity checking system. This will make it easier for users to access the services they need, reduce costs to government, and provide stronger protections against fraud.</p><p> </p> more like this
answering member constituency Brentwood and Ongar more like this
answering member printed Alex Burghart more like this
question first answered
less than 2024-04-15T16:52:45.457Zmore like thismore than 2024-04-15T16:52:45.457Z
answering member
4613
label Biography information for Alex Burghart more like this
tabling member
4244
label Biography information for Jonathan Ashworth more like this
1699051
registered interest false more like this
date less than 2024-03-26more like thismore than 2024-03-26
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Minister for the Cabinet Office, how much the Government has spent on the GOV.UK One Login customer support centre in the 2023-24 financial year, as of 26 March 2024. more like this
tabling member constituency Leicester South more like this
tabling member printed
Jonathan Ashworth more like this
uin 20640 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-04-15more like thismore than 2024-04-15
answer text <p>GOV.UK One Login’s customer support centre went live on 31 October 2023. The Government Digital Service has, as of 26 March 2024, spent £926,443 to set up and operate this contact centre.</p><p> </p><p>The public expects quick, secure and user-friendly access to government services. Previously, UK citizens and residents needed to grapple with multiple sign-in methods and identity verification routes when using government services online.</p><p> </p><p>GOV.UK One Login is replacing these duplicative systems across government with a single account and identity checking system. This will make it easier for users to access the services they need, reduce costs to government, and provide stronger protections against fraud.</p><p> </p> more like this
answering member constituency Brentwood and Ongar more like this
answering member printed Alex Burghart more like this
question first answered
less than 2024-04-15T16:55:16.937Zmore like thismore than 2024-04-15T16:55:16.937Z
answering member
4613
label Biography information for Alex Burghart more like this
tabling member
4244
label Biography information for Jonathan Ashworth more like this
1682110
registered interest false more like this
date less than 2024-01-15more like thismore than 2024-01-15
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Minister for the Cabinet Office, what assessment his Department has made of the effectiveness of the GOV.UK chat experiment. more like this
tabling member constituency Hove more like this
tabling member printed
Peter Kyle more like this
uin 9579 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2024-01-18more like thismore than 2024-01-18
answer text <p>Government Digital Service (GDS) tested an early prototype of a Large Language Model (LLM) powered chatbot (GOV.UK Chat) in December 2023. Feedback, and the quality of answers provided, were analysed from 200 users.</p><p>Nearly 70% of users found the prototype-generated responses to be useful and the answers were assessed to be accurate 80% of the time.</p><p><strong><br></strong>Ensuring the highest level of accuracy and efficiency is a priority, which is why the next phase of development and testing will focus on how to improve accuracy of the model and explore how users could best discover and use the service.<strong><br></strong></p> more like this
answering member constituency Brentwood and Ongar more like this
answering member printed Alex Burghart more like this
question first answered
less than 2024-01-18T17:55:22.183Zmore like thismore than 2024-01-18T17:55:22.183Z
answering member
4613
label Biography information for Alex Burghart more like this
tabling member
4505
label Biography information for Peter Kyle more like this
1564627
registered interest false more like this
date less than 2023-01-06more like thismore than 2023-01-06
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Minister for the Cabinet Office, whether his Department is taking steps to help ensure that people without access to online and mobile banking can make payments for services provided by Government (a) Departments and (b) agencies. more like this
tabling member constituency The Wrekin more like this
tabling member printed
Mark Pritchard more like this
uin 117535 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2023-01-11more like thismore than 2023-01-11
answer text <p>Government has committed to ensuring that assistance is always available for those who need it. All Government departments and agencies are required to be compliant with HMG’s ‘Service Standard’ available at this link: https://www.gov.uk/service-manual/service-standard. Specifically, point 5 of the Service Standard requires that government services are accessible to all users, including disabled people, people with other legally protected characteristics, people who do not have access to the internet and those who lack the skills or confidence to use the internet. This includes being accessible to those without a mobile device. Compliance to this standard is measured through regular Service Assessments.</p><p>In addition, the Government Digital Service in the Cabinet Office runs GOV.UK Pay - a free service available to public sector organisations, enabling them to take card payments. The service includes a mail order and over the phone payment option.</p><p> </p> more like this
answering member constituency Horsham more like this
answering member printed Jeremy Quin more like this
question first answered
less than 2023-01-11T15:16:54.943Zmore like thismore than 2023-01-11T15:16:54.943Z
answering member
4507
label Biography information for Sir Jeremy Quin more like this
tabling member
1576
label Biography information for Mark Pritchard more like this
1403654
registered interest false more like this
date less than 2022-01-17more like thismore than 2022-01-17
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, with reference to Part One of the National Disability Strategy published on 28 July 2021, what steps the Central Digital and Data Office took towards the continuation of its programme to make online public services accessible. more like this
tabling member constituency Lewisham, Deptford more like this
tabling member printed
Vicky Foxcroft more like this
uin 105666 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2022-01-24more like thismore than 2022-01-24
answer text <p>Since the publication of the National Disability Strategy last July, the Government’s Central Digital and Data Office (CDDO) has also published the outcome of its monitoring of the UK’s public sector websites and mobile applications. This can be found at the following link: <a href="https://www.gov.uk/government/publications/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021" target="_blank">https://www.gov.uk/government/publications/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021/accessibility-monitoring-of-public-sector-websites-and-mobile-apps-2020-2021</a>.</p><p><strong> </strong></p><p>The report also explains CDDO’s ongoing work to implement the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (“accessibility regulations''). This includes publication of guidance on how users can report accessibility issues with a public sector website or mobile app and guidance on how to make mobile apps accessible. CDDO will continue to monitor public sector websites and mobile applications throughout 2022.</p><p> </p>
answering member constituency Northampton North more like this
answering member printed Michael Ellis more like this
question first answered
less than 2022-01-24T17:22:04.223Zmore like thismore than 2022-01-24T17:22:04.223Z
answering member
4116
label Biography information for Sir Michael Ellis more like this
tabling member
4491
label Biography information for Vicky Foxcroft more like this
1379871
registered interest false more like this
date less than 2021-11-18more like thismore than 2021-11-18
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what steps his Department is taking to help ensure that people who do not use online resources are able to access Government services easily. more like this
tabling member constituency Hendon more like this
tabling member printed
Dr Matthew Offord more like this
uin 77420 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-11-24more like thismore than 2021-11-24
answer text <p>Government has committed to ensuring that assistance is always available for those who need it. Departments are required by the Service Standard to provide support via alternative channels for their services, where it is required, and the Central Digital and Data Office assures this via a service assessment process.</p> more like this
answering member constituency Northampton North more like this
answering member printed Michael Ellis more like this
question first answered
less than 2021-11-24T17:02:01.277Zmore like thismore than 2021-11-24T17:02:01.277Z
answering member
4116
label Biography information for Sir Michael Ellis more like this
tabling member
4006
label Biography information for Dr Matthew Offord more like this
1289691
registered interest false more like this
date less than 2021-02-24more like thismore than 2021-02-24
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what steps he is taking to improve online government services. more like this
tabling member constituency Woking more like this
tabling member printed
Mr Jonathan Lord more like this
uin 158035 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-03-02more like thismore than 2021-03-02
answer text <p>All public-facing online government services are required to comply with the Service Standard and Technology Code of Practice which ensure that they meet user needs, are accessible and secure.</p><p>We are introducing GOV.UK Accounts to meet changing user needs and expectations and make government services more personalised and data-driven. We have established a Data Standards Authority to make sure that data can be used, shared and understood across government, which is the foundation of joined-up and trusted public services.</p><p> </p> more like this
answering member constituency Hornchurch and Upminster more like this
answering member printed Julia Lopez more like this
question first answered
less than 2021-03-02T18:51:51.947Zmore like thismore than 2021-03-02T18:51:51.947Z
answering member
4647
label Biography information for Julia Lopez more like this
tabling member
4090
label Biography information for Mr Jonathan Lord more like this
1203903
registered interest false more like this
date less than 2020-06-15more like thismore than 2020-06-15
answering body
Cabinet Office more like this
answering dept id 53 more like this
answering dept short name Cabinet Office more like this
answering dept sort name Cabinet Office more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Minister for the Cabinet Office, what steps he is taking to prevent individuals seeking information from Government Departments being diverted to fee-charging websites. more like this
tabling member constituency Warley more like this
tabling member printed
John Spellar more like this
uin 59372 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2020-06-22more like thismore than 2020-06-22
answer text <p>Government Departments have processes in place to ensure users seeking information from Government Departments are not diverted to fee-charging or misleading websites.</p><p>We work to ensure that government information and services are correctly listed and rank highly in search engine results so that they are easy for people to find and identify as government information and services.</p><p>We also challenge sites that pay for prominent positioning in search returns, by reporting them to the relevant search provider.</p><p>If fee-charging websites are operating outside of legal boundaries, we will pursue site owners through trading standards bodies or legal challenge.</p><p><a href="http://gov.uk/" target="_blank">GOV.UK</a> is the government's website and online brand. We take steps to ensure people can rely on it as a trusted source for information.</p><p> </p> more like this
answering member constituency Norwich North more like this
answering member printed Chloe Smith more like this
question first answered
less than 2020-06-22T16:14:47.573Zmore like thismore than 2020-06-22T16:14:47.573Z
answering member
1609
label Biography information for Chloe Smith more like this
tabling member
318
label Biography information for Lord Spellar more like this
1183051
registered interest false more like this
date less than 2020-03-05more like thismore than 2020-03-05
answering body
Treasury more like this
answering dept id 14 more like this
answering dept short name Treasury more like this
answering dept sort name Treasury more like this
hansard heading Electronic Government remove filter
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Chancellor of the Exchequer, whether his Department plans to introduce an online chat function to the government gateway system. more like this
tabling member constituency North Cornwall more like this
tabling member printed
Scott Mann more like this
uin 25708 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2020-03-12more like thismore than 2020-03-12
answer text Following the introduction of a new Digital Engagement Platform in January 2020, HMRC will be introducing a range of new interactive digital interventions across all of their digital services over the next two years. HMRC’s aim is to encourage taxpayers to make full use of those digital services, and this will in turn drive the choices that HMRC make on which digital interventions to deploy and where. more like this
answering member constituency Hereford and South Herefordshire more like this
answering member printed Jesse Norman more like this
question first answered
less than 2020-03-12T15:03:22.66Zmore like thismore than 2020-03-12T15:03:22.66Z
answering member
3991
label Biography information for Jesse Norman more like this
tabling member
4496
label Biography information for Scott Mann more like this