Show Search Form

Search Results

registered interest	true false
date	exactly: or between: and
answering body
answering dept id
answering dept short name
answering dept sort name
hansard heading
house id
legislature	pref label
question text
tabling member constituency
tabling member printed
uin
answer	is ministerial correction true false date of answer exactly: or between: and answer text answering member constituency answering member printed grouped question UIN question first answered answering member label
tabling member	label

Search

1672235

registered interest
date	22/11/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, whether the DVLA holds data on the number of enquiries submitted by hon. Members during the month of January 2023.
tabling member constituency	Solihull
tabling member printed	Julian Knight
uin	3249
answer	answer is ministerial correction date of answer 29/11/2023 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) received 413 items of written correspondence from hon. and Rt hon. members in January 2023 and 396 in February 2023.</p><p> </p><p>The DVLA also has a dedicated telephone service for MPs and this service received 100 calls in January and 91 in February.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 3256 question first answered 29/11/2023 12:57:16 answering member 4142 label Biography information for Guy Opperman
tabling member	4410 label Biography information for Julian Knight

1672275

registered interest
date	22/11/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many enquiries were submitted to the DVLA by Rt hon. and hon. Members in February 2023.
tabling member constituency	Solihull
tabling member printed	Julian Knight
uin	3256
answer	answer is ministerial correction date of answer 29/11/2023 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) received 413 items of written correspondence from hon. and Rt hon. members in January 2023 and 396 in February 2023.</p><p> </p><p>The DVLA also has a dedicated telephone service for MPs and this service received 100 calls in January and 91 in February.</p> answering member constituency Hexham answering member printed Guy Opperman grouped question UIN 3249 question first answered 29/11/2023 12:57:16 answering member 4142 label Biography information for Guy Opperman
tabling member	4410 label Biography information for Julian Knight

1669214

registered interest
date	10/11/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps the DVLA is taking to help ensure that people without internet access are able to use their services following the end of its contract with the Post Office in March 2024.
tabling member constituency	St Ives
tabling member printed	Derek Thomas
uin	1379
answer	answer is ministerial correction date of answer 15/11/2023 answer text <p>Post Office Ltd currently provides a limited range of Driver and Vehicle Licensing Agency (DVLA) services and an extension to the current contract has been agreed, ensuring that DVLA services will be available at post offices until the end of March 2024.</p><p>The DVLA wants its customers to be able to access its services as quickly and as easily as possible and the role of front office counter services will form part of the considerations of future service offerings, utilising government agreements if necessary.</p><p>The vast majority of those licensing vehicles already do so online or via the DVLA’s automated telephone service, which is available 24 hours a day, seven days a week. The DVLA will continue to ensure that all customers are able to license their vehicles.</p><p> </p> answering member constituency Hexham answering member printed Guy Opperman question first answered 15/11/2023 16:33:52 answering member 4142 label Biography information for Guy Opperman
tabling member	4532 label Biography information for Derek Thomas

1483549

registered interest
date	27/06/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what assessment he has made of the potential impact of the backlog in processing applications for driving and vehicle licensing on motorists in Newport West.
tabling member constituency	Newport West
tabling member printed	Ruth Jones
uin	25999
answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>Information on the number of applications awaiting processing for driving and vehicle licensing is not held by Parliamentary constituency or region. The quickest and easiest way to transact with the Driver and Vehicle Licensing Agency (DVLA) is by using its extensive suite of online services. There are no delays in successful online applications and customers should receive their documents within a few days.</p><p> </p><p>However, many people choose or have to make a paper application and the DVLA receives around 60,000 items of mail each day. There are no delays in vehicles and non-medical driving licence paper applications, which are being processed within normal turnaround times. Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer but delays in this area are also reducing and will return to pre-pandemic levels by September.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison question first answered 05/07/2022 09:06:34 answering member 4593 label Biography information for Trudy Harrison
tabling member	4716 label Biography information for Ruth Jones

1483616

registered interest
date	27/06/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many staff in his Department are assigned to respond to casework enquiries sent by hon. Members to the DVLA.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	26014
answer	answer is ministerial correction date of answer 30/06/2022 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) has a core of 63 members of staff who work on responding to correspondence and enquiries from hon. Members. This includes those staff who work on the dedicated telephone line the DVLA provides for hon. Members. More staff will be involved in this work from across the DVLA on an ad hoc basis, depending on the nature of the specific query.</p> answering member constituency Copeland answering member printed Trudy Harrison question first answered 30/06/2022 13:47:43 answering member 4593 label Biography information for Trudy Harrison
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1483617

registered interest
date	27/06/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what recent estimate she has made of the average time taken by her Department to respond to casework enquiries sent by hon. Members to the DVLA.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	26015
answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) aims to answer correspondence from hon. Members within eight working days.</p><p> </p><p>The DVLA has allocated extra resource to the teams that deal with these enquiries, and this is showing a continued improving picture. In May 2022, the DVLA answered 60.1 per cent of correspondence from hon. Members within eight working days. The DVLA also offers hon. Members a dedicated phone line which often negates the need for written correspondence.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 26016 26017 question first answered 05/07/2022 10:10:57 answering member 4593 label Biography information for Trudy Harrison
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1483618

registered interest
date	27/06/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what target his Department has for the time taken to reply to casework enquiries sent by hon. Members to the DVLA.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	26016
answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) aims to answer correspondence from hon. Members within eight working days.</p><p> </p><p>The DVLA has allocated extra resource to the teams that deal with these enquiries, and this is showing a continued improving picture. In May 2022, the DVLA answered 60.1 per cent of correspondence from hon. Members within eight working days. The DVLA also offers hon. Members a dedicated phone line which often negates the need for written correspondence.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 26015 26017 question first answered 05/07/2022 10:10:57 answering member 4593 label Biography information for Trudy Harrison
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1483619

registered interest
date	27/06/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what recent assessment he has made of the adequacy of the timeliness of his Department's responses to casework enquires sent by hon. Members to the DVLA.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	26017
answer	answer is ministerial correction date of answer 05/07/2022 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) aims to answer correspondence from hon. Members within eight working days.</p><p> </p><p>The DVLA has allocated extra resource to the teams that deal with these enquiries, and this is showing a continued improving picture. In May 2022, the DVLA answered 60.1 per cent of correspondence from hon. Members within eight working days. The DVLA also offers hon. Members a dedicated phone line which often negates the need for written correspondence.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 26015 26016 question first answered 05/07/2022 10:10:57 answering member 4593 label Biography information for Trudy Harrison
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1463073

registered interest
date	16/05/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to improve accessibility of the Driver and Vehicle Licensing Agency to people seeking to use its services.
tabling member constituency	Brecon and Radnorshire
tabling member printed	Fay Jones
uin	2650
answer	answer is ministerial correction date of answer 24/05/2022 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) places a strong focus on accessibility when developing its services, ensuring that they work for those who have specific needs or use assistive technology. The DVLA’s user research team conducts usability testing of new services and ensures that 20 per cent of participants with an accessibility need or a medical condition take part in the usability testing to ensure the service meets the needs of all users.</p><p> </p><p>The DVLA also uses a third-party supplier to provide independent usability/user testing and technology audits of live and prototype DVLA web services against the relevant accessibility guidelines. The DVLA aims for each service to be tested at least once during the development cycle to ensure recommendations can be assessed and implemented.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison question first answered 24/05/2022 11:22:09 answering member 4593 label Biography information for Trudy Harrison
tabling member	4763 label Biography information for Fay Jones

1420628

registered interest
date	07/02/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what recent assessment he has made of the potential merits of (a) opening DVLA outreach offices across the UK, (b) capping the cost of phone calls to DVLA customer services and (c) utilising Freephone services for some or all calls to DVLA customer services.
tabling member constituency	East Renfrewshire
tabling member printed	Kirsten Oswald
uin	119635
answer	answer is ministerial correction date of answer 14/02/2022 answer text <p>The Driver and Vehicle Licensing Agency (DVLA) has recently opened a customer service centre in Birmingham and recruited more staff to help reduce current waiting times and provide future resilience and business continuity. There are no current plans for any further DVLA offices.</p><p> </p><p>The DVLA’s contact centre uses non-geographic, 0300 telephone numbers so that customers are charged at a local call rate whether they use a landline or mobile phone and wherever they are calling from in the United Kingdom. There are no plans to provide freephone services for calls to the DVLA.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison question first answered 14/02/2022 12:25:25 answering member 4593 label Biography information for Trudy Harrison
tabling member	4413 label Biography information for Kirsten Oswald