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225099

registered interest
date	04/03/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many (a) occupational pensions payments and (b) lump sum pensions payments from the Civil Service Pensions Scheme have been paid after the due date since the transfer of administration of that scheme from Capita to MyCSP.
tabling member constituency	Walsall South
tabling member printed	Valerie Vaz
uin	226397
answer	answer is ministerial correction date of answer 09/03/2015 answer text <p>I refer the hon. Member to the answer I gave to the hon. Member for Leicester South on 8 January 2015 to UIN: 219343.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 09/03/2015 17:06:25 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	4076 label Biography information for Valerie Vaz

223200

registered interest
date	24/02/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many pension payments to retired civil servants have been (a) missed and (b) delayed by MyCSP, in each month since September 2014.
tabling member constituency	Delyn
tabling member printed	Mr David Hanson
uin	225093
answer	answer is ministerial correction date of answer 02/03/2015 answer text <p>I refer the hon. Member to the answer I gave to the hon. Member for Leicester South on 8 January 2015 to UIN: 219343.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 02/03/2015 15:42:23 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	533 label Biography information for David Hanson

178077

registered interest
date	05/02/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many retired civil servants are awaiting a pension estimate from myCSP.
tabling member constituency	Chesterfield
tabling member printed	Toby Perkins
uin	223519
answer	answer is ministerial correction date of answer 12/02/2015 answer text <p>Pension estimates are provided to members of the Civil Service pension scheme by MyCSP Ltd. Statistics on the average length of time taken to provide estimates and how many retired civil servants are awaiting a pension estimate are not routinely kept.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude grouped question UIN 223520 question first answered 12/02/2015 16:45:47 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	3952 label Biography information for Mr Toby Perkins

178078

registered interest
date	05/02/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what the average length of time taken to provide a Civil Service pension estimate by (a) Capita and (b) myCSP was.
tabling member constituency	Chesterfield
tabling member printed	Toby Perkins
uin	223520
answer	answer is ministerial correction date of answer 12/02/2015 answer text <p>Pension estimates are provided to members of the Civil Service pension scheme by MyCSP Ltd. Statistics on the average length of time taken to provide estimates and how many retired civil servants are awaiting a pension estimate are not routinely kept.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude grouped question UIN 223519 question first answered 12/02/2015 16:45:47 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	3952 label Biography information for Mr Toby Perkins

174660

registered interest
date	20/01/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what steps he has taken to ensure that MyCSP tackles the reported backlog of problems and queries from individuals, and to ensure that payments to pensioners or their dependents will still be made promptly.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	221438
answer	answer is ministerial correction date of answer 27/01/2015 answer text <p>MyCSP took on responsibility for the administration of the pensioner payroll from the previous supplier in September 2014 and inherited an unexpectedly large backlog of work, as well as long-standing legacy problems.</p><p> </p><p> </p><p> </p><p>This caused a temporary dip in performance and some pension payments have been delayed as a result. Cabinet Office is working to support MyCSP. They plan to clear the high priority backlog and restore service levels before the end of February and clear the remaining lower priority backlog by early March.</p><p> </p><p> </p><p> </p><p>MyCSP staff are working weekends and have also put in place additional resource to deal with the backlog as quickly as possible. Cases are being prioritised by last day of service to minimise the number of missed payments, and wherever possible interim payments are being made to avoid hardship to pensioners. MyCSP are committed to providing high quality service to retired civil servants with prompt payments and high levels of customer service.</p><p> </p><p> </p><p> </p><p>MyCSP's transformation has improved productivity by 15% year-on-year since 2012, driven down staff absenteeism and improved staff engagement. It is enabling it to deliver a wider range of services (including on-line services) to higher standards whilst almost halving the cost of pensions administration within 10 years.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 27/01/2015 17:52:14 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	400 label Biography information for John Healey

173251

registered interest
date	12/01/2015
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, what account he has made of the performance of the launch of MyCSP; what targets have been set for the delivery of this service; and whether they have been met to date.
tabling member constituency	Glasgow South West
tabling member printed	Mr Ian Davidson
uin	220398
answer	answer is ministerial correction date of answer 19/01/2015 answer text <p>The launch of MyCSP as a mutual joint venture (MJV) was reported in the Cabinet Office Annual Report and Accounts 2012-13.</p><p>The Cabinet Office has a contract with MyCSP Limited to provide pension administration services for the Civil Service pension scheme. MyCSP has met all key performance standards since February 2013. Overall performance is reviewed at regular contract meetings with officials and by the Civil Service Pensions Board which includes industry experts and nominees of Civil Service employers and scheme members.<strong> </strong></p><p>Further to my answer of 8 January 2015 to the hon. Member for Leicester South about pre-existing issues, MyCSP took responsibility for the administration of the pensioner payroll from the previous supplier and inherited an unexpectedly large backlog of work. This caused a temporary dip in performance and some pension payments were delayed as a result. The Cabinet Office has instructed MyCSP to prioritise ensuring delayed payments are resolved quickly and returning service levels to normal as quickly as possible.</p><p>MyCSP vested as a MJV in May 2012 which permitted the injection of much needed new investment in IT, capability and technology into MyCSP. None of the recent service issues are as a result of the MJV model. The transformation this investment is enabling will allow MyCSP to deliver a wider range of services (including online services) to higher standards whilst halving the cost of pension administration within 10 years. Even before this transformation is fully completed (and whilst continuing to work with legacy systems and problems inherited from the predecessor organisation), MyCSP has improved productivity by 15% year-on-year since 2012, driven down staff absenteeism, while also improving staff engagement.</p><p> </p><p><strong><em> </em></strong></p><p> </p><p><strong><em> </em></strong></p><p> </p><p><strong><em> </em></strong></p><p> </p><p><strong><em> </em></strong></p><p> </p><p><strong><em> </em></strong></p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 19/01/2015 15:15:33 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	611 label Biography information for Mr Ian Davidson

171049

registered interest
date	17/12/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many retired civil servants have received late pension payments since the spin out of MyCSP in 2012.
tabling member constituency	Leicester South
tabling member printed	Jonathan Ashworth
uin	219344
answer	answer is ministerial correction date of answer 08/01/2015 answer text <p>MyCSP was spun-out as a mutual joint venture in May 2012. Mutualising MyCSP was good for staff, taxpayers and for the service they provide to pensioners. MyCSP will almost halve the cost of administering pensions within a decade, while improving services which were variable before. Employees of MyCSP have benefited through dividends, which they have received in both years since mutualisation. Staff survey figures show rising staff engagement and a decline in sickness absence.</p><p>MyCSP Ltd took over administration of the pensioner payroll in September <del class="ministerial">2011</del><ins class="ministerial">2014</ins>. Legacy problems were inherited from the previous supplier, including 5,579 cases where payments had already been delayed or missed by September<ins class="ministerial"> 2014</ins>. MyCSP have now cleared all but 422 of these cases and MyCSP has switched available resources to reduce the remaining backlog as quickly as possible.</p><p>Since October<ins class="ministerial"> 2014</ins> there have been 1197 cases of delayed payment, most of which were the result of ongoing delays of the historic cases inherited from the previous supplier in September<ins class="ministerial"> 2014</ins>.</p><p>Since October<ins class="ministerial"> 2014</ins> 36 overseas pensioners have been awaiting payments. 33 of these are still outstanding because new banking mandates need to be completed to allow processing by the new paying bank.</p><p>MyCSP are doing everything possible to clear all remaining cases where payments are still due but are in many cases dependent on employers or pensioners themselves for the necessary information to do so. Where delayed payment has caused hardship MyCSP have been making emergency interim payments to members. The majority of the scheme’s 658,000 pensioners have been paid accurately and on time since September<ins class="ministerial"> 2014</ins>.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 08/01/2015 18:02:36 question first ministerially corrected 09/01/2015 12:34:54 answering member 115 label Biography information for Lord Maude of Horsham previous answer version 37628 answering member constituency Horsham answering member printed Mr Francis Maude answering member 115 label Biography information for Lord Maude of Horsham
tabling member	4244 label Biography information for Jonathan Ashworth

171050

registered interest
date	17/12/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many retired civil servants have not received any pension payments from MyCSP since October 2014.
tabling member constituency	Leicester South
tabling member printed	Jonathan Ashworth
uin	219342
answer	answer is ministerial correction date of answer 08/01/2015 answer text <p>MyCSP was spun-out as a mutual joint venture in May 2012. Mutualising MyCSP was good for staff, taxpayers and for the service they provide to pensioners. MyCSP will almost halve the cost of administering pensions within a decade, while improving services which were variable before. Employees of MyCSP have benefited through dividends, which they have received in both years since mutualisation. Staff survey figures show rising staff engagement and a decline in sickness absence.</p><p>MyCSP Ltd took over administration of the pensioner payroll in September 2014. Legacy problems were inherited from the previous supplier, including 5,579 cases where payments had already been delayed or missed by September 2014. MyCSP have now cleared all but 422 of these cases and MyCSP has switched available resources to reduce the remaining backlog as quickly as possible.</p><p>Since October 2014 there have been 1197 cases of delayed payment, most of which were the result of ongoing delays of the historic cases inherited from the previous supplier in September 2014.</p><p>Since October 2014 36 overseas pensioners have been awaiting payments. 33 of these are still outstanding because new banking mandates need to be completed to allow processing by the new paying bank.</p><p>MyCSP are doing everything possible to clear all remaining cases where payments are still due but are in many cases dependent on employers or pensioners themselves for the necessary information to do so. Where delayed payment has caused hardship MyCSP have been making emergency interim payments to members. The majority of the scheme’s 658,000 pensioners have been paid accurately and on time since September 2014.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 08/01/2015 18:02:35 question first ministerially corrected 09/01/2015 09:05:54 answering member 115 label Biography information for Lord Maude of Horsham previous answer version 37580 answering member constituency Horsham answering member printed Mr Francis Maude answering member 115 label Biography information for Lord Maude of Horsham
tabling member	4244 label Biography information for Jonathan Ashworth

171051

registered interest
date	17/12/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, how many retired civil servants have received late pension payments from MyCSP since October 2014.
tabling member constituency	Leicester South
tabling member printed	Jonathan Ashworth
uin	219343
answer	answer is ministerial correction date of answer 08/01/2015 answer text <p>MyCSP was spun-out as a mutual joint venture in May 2012. Mutualising MyCSP was good for staff, taxpayers and for the service they provide to pensioners. MyCSP will almost halve the cost of administering pensions within a decade, while improving services which were variable before. Employees of MyCSP have benefited through dividends, which they have received in both years since mutualisation. Staff survey figures show rising staff engagement and a decline in sickness absence.</p><p>MyCSP Ltd took over administration of the pensioner payroll in September 201<del class="ministerial">1</del><ins class="ministerial">4</ins>. Legacy problems were inherited from the previous supplier, including 5,579 cases where payments had already been delayed or missed by September<ins class="ministerial"> 2014</ins>. MyCSP have now cleared all but 422 of these cases and MyCSP has switched available resources to reduce the remaining backlog as quickly as possible.</p><p>Since October<ins class="ministerial"> 2014</ins> there have been 1197 cases of delayed payment, most of which were the result of ongoing delays of the historic cases inherited from the previous supplier in September<ins class="ministerial"> 2014</ins>.</p><p>Since October<ins class="ministerial"> 2014</ins> 36 overseas pensioners have been awaiting payments. 33 of these are still outstanding because new banking mandates need to be completed to allow processing by the new paying bank.</p><p>MyCSP are doing everything possible to clear all remaining cases where payments are still due but are in many cases dependent on employers or pensioners themselves for the necessary information to do so. Where delayed payment has caused hardship MyCSP have been making emergency interim payments to members. The majority of the scheme’s 658,000 pensioners have been paid accurately and on time since September<ins class="ministerial"> 2014</ins>.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 08/01/2015 18:02:36 question first ministerially corrected 09/01/2015 12:35:40 answering member 115 label Biography information for Lord Maude of Horsham previous answer version 37627 answering member constituency Horsham answering member printed Mr Francis Maude answering member 115 label Biography information for Lord Maude of Horsham
tabling member	4244 label Biography information for Jonathan Ashworth

168831

registered interest
date	09/12/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Civil Servants: Pensions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, whether all payments of pensions payable to retired civil servants resident overseas are up to date; and whether the MyCSP mutual venture system and its associated information technology are working efficiently.
tabling member constituency	North Thanet
tabling member printed	Sir Roger Gale
uin	217850
answer	answer is ministerial correction date of answer 15/12/2014 answer text <p>MyCSP Ltd took over administration of the Civil Service pensioner payroll in September 2014. The majority of the 658,000 pensioners - 14,000 of them are overseas - have been paid accurately and on time since September.</p><p>During the transfer MyCSP unexpectedly inherited 5,579 cases from the previous supplier where payments had been delayed or missed. MyCSP has now cleared all but 740 of these. 109 of the remaining cases are overseas pensioners awaiting payments because new banking mandates need to be completed to allow processing by the new paying bank. MyCSP is working to clear the remaining cases where payments are due before Christmas (but are in some cases dependent on employers or pensioner members for the necessary information to do so). Where delayed payment is causing hardship MyCSP has been making emergency interim payments to members.</p><p>The recent service issues are not a result of the mutual joint-venture (MJV) model. In fact, the mutual joint venture has enabled investment in new technology to replace legacy systems. This transformation will allow MyCSP to deliver a wider range of services (including online services) to higher standards whilst almost halving the cost of pensions administration over 10 years.</p><p>Since mutualisation, MyCSP has improved productivity by 15% year-on-year, driven down staff absenteeism and has improved both staff engagement and customer satisfaction, despite inheriting legacy systems.</p><p> </p> answering member constituency Horsham answering member printed Mr Francis Maude question first answered 15/12/2014 17:20:42 answering member 115 label Biography information for Lord Maude of Horsham
tabling member	87 label Biography information for Sir Roger Gale