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1667045

registered interest
date	25/10/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Reform
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, further to the Reforming aviation consumer policy: protecting air passenger rights consultation, which ran from 31 January to 27 March 2022, what is their timetable for taking forward those reforms.
tabling member printed	Baroness Thomas of Winchester
uin	HL10818
answer	answer is ministerial correction date of answer 26/10/2023 answer text <p>The Department published its response to the Aviation Consumer Policy Reform Consultation on 27 June 2023. This set out legislative and non-legislative measures Government will take forward for air passenger rights. This included removing the compensation cap for damaged wheelchairs on domestic UK flights, giving the CAA additional enforcement powers and improving complaint handling.</p><p> </p><p>Legislative reforms will be taken forward when parliamentary time allows, and in the meantime, we intend to work with industry and stakeholders to continue to drive improvements for aviation consumers.</p> answering member printed Baroness Vere of Norbiton question first answered 26/10/2023 10:38:06 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	3785 label Biography information for Baroness Thomas of Winchester

1648722

registered interest
date	28/06/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Aviation: Reform
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government when, if at all, they plan to introduce any legislation that will be required to implement their plans announced in response to their Aviation Consumer Policy Reform Consultation; and whether they intend to introduce a single ombudsman for the sector as part of their proposals for alternative dispute resolution.
tabling member printed	Baroness Randerson
uin	HL8883
answer	answer is ministerial correction date of answer 04/07/2023 answer text <p>The legislative reforms outlined in the Government response to the Aviation Consumer Policy Reform Consultation will be taken forward when parliamentary time allows. In the meantime, the Department will work with the industry and associated stakeholders to drive forward improvements for aviation consumers.</p><p> </p><p>In relation to Alternative Dispute Resolution (ADR), this will include exploring ways to improve the ADR process, and keeping under review whether the current ADR model works best for the aviation industry, or whether an alternative, such as a single ombudsman, would be more effective.</p> answering member printed Baroness Vere of Norbiton question first answered 04/07/2023 11:22:53 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	4230 label Biography information for Baroness Randerson