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1718257

registered interest
date	15/05/2024
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Avanti West Coast: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what information his Department holds on the amount refunded by Avanti West Coast to passengers for train delays in each year since the commencement of that contract.
tabling member constituency	Halton
tabling member printed	Derek Twigg
uin	26364
answer	answer is ministerial correction date of answer 20/05/2024 answer text <p>The Department publishes data for all operators on the amount of compensation paid by them as a result of train delays. The total refunded to passengers for each financial year 2019/20 to 2022/23 can be found on the Government website at the following link:</p><p> </p><p><a href="https://www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation/train-operating-companies-passengers-charter-compensation" target="_blank">https://www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation/train-operating-companies-passengers-charter-compensation</a></p><p> </p><p> </p> answering member constituency Bexhill and Battle answering member printed Huw Merriman question first answered 20/05/2024 14:22:07 answering member 4442 label Biography information for Huw Merriman
tabling member	429 label Biography information for Derek Twigg

1669117

registered interest
date	09/11/2023
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Avanti West Coast: Compensation
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government whether they have made any representations to Avanti Trains concerning implementation of the “one click” automatic delay repay system as operated by LNER.
tabling member printed	Lord Blencathra
uin	HL156
answer	answer is ministerial correction date of answer 23/11/2023 answer text <p>The Department has not made any representations to Avanti Trains concerning implementation of the ‘one click’ automatic delay repay system as operated by LNER. Avanti West Coast has its own Delay Repay portal where passengers who were delayed by more than 15 minutes on an Avanti service can self-serve their claims provided this is within 28 days of the affected journey. Delayed passengers who booked advance tickets directly with Avanti and who registered for Delay Repay beforehand will automatically receive an email with details on how to claim.</p> answering member printed Lord Davies of Gower question first answered 23/11/2023 16:53:06 answering member 4499 label Biography information for Lord Davies of Gower
tabling member	497 label Biography information for Lord Blencathra