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<p>The Senior Deputy Speaker has asked me, as Chair of the Services Committee, to
respond on his behalf. The Parliamentary Digital Service (PDS) were made aware of
a potential issue affecting Polycom telephone handsets, used with the Microsoft telephone
service (MS Teams) on Friday 12th April 2024. Following a thorough investigation,
a root cause was identified and resolved on Tuesday 16th April 2024. Restoration of
service following a major telephony incident depends on third parties. The Voice Programme
is upgrading and replacing the existing telephony infrastructure with a streamlined
and less complex support arrangement. PDS are expecting to rollout the service over
the summer 2024.</p>
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