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<p>Ensuring the health and well-being of those in its care is a key priority of His
Majesty’s Prison & Probation Service (HMPPS). Prisons are required to ensure that
arrangements are in place for an appropriate member of staff to engage with the next
of kin, or a nominated person, of prisoners who are seriously ill.</p><p>Families
who have concerns about a prisoner’s health or well-being are encouraged to contact
the prison via the establishment’s safer custody hotline. A separate number is also
provided in cases of emergency.</p><p>During 2023-24, HMPPS is providing a grant to
the Prison Advice and Care Trust to work with prisons across England and Wales to
improve their communication with prisoners’ families on issues relating to the safety
and wellbeing of prisoners. This will include introducing more consistent processes
for recording, responding to and acting on concerns raised by family members.</p>
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