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<p>Ofgem requires energy suppliers to take all reasonable steps to ensure their customers’
direct debit payments are based on the best available information. For existing customers,
the direct debit payments should be based on energy used over the previous year plus
any price changes. Customers should receive notice of a payment increase at least
10 days in advance of the change taking place. If a customer does not receive prior
notice, they can make a complaint to the energy supplier.</p><p> </p><p>The energy
price cap and the new energy price guarantee apply to the amount customers are charged
per unit of gas or electricity, so customers’ exact bill amounts will continue to
be influenced by how much energy is used.</p>
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