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<p>The utilities are taking measures to support customers whose ability to pay their
bills is being impacted.</p><p> </p><p>In energy, all domestic energy suppliers have
agreed to a set of principles to support energy customers impacted by Covid-19. These
principles include the suspension of energy credit meter disconnections and support
for prepayment meter customers to stay on supply.</p><p> </p><p>All of the UK's major
internet service and mobile providers have committed to working with customers who
find it difficult to pay their bill as a result of Covid-19 to ensure that they are
treated fairly and are appropriately supported.</p><p> </p><p>In the water sector,
existing legislation means water companies cannot disconnect household water supply
if consumers are unable to pay their bills.</p>
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