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<p>My department is working with the enforcement agent (bailiff) industry to ensure
that enforcement agents are taking a flexible and sympathetic approach to people facing
financial hardship as a result of the covid-19 outbreak. In addition, we have instructed
enforcement agents (bailiffs) to follow the government guidance regarding working
practices and contact with others, including social distancing measures.</p><p>Debt
collection firms are regulated by the Financial Conduct Authority (the FCA). I understand
that they are reminding firms of their existing responsibilities to offer forbearance
to those facing financial hardship. The FCA have recently confirmed a package of temporary
measures to provide temporary relief to those facing payment difficulties during the
Covid-19 pandemic.</p>
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