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<p>The information requested is not currently held in a consistent format by the Department.</p><p>
</p><p>We are continuously reviewing and improving the service for vulnerable people
who claim Universal Credit to ensure that it is accessible and responsive to their
needs.</p><p> </p><p>To assist identification and claimant support, each Jobcentre
Plus site has a complex needs toolkit in place. These are maintained and reviewed
locally and contain a named single point of contact for areas such as Homelessness,
Care leavers and Prison leavers.</p><p> </p><p>Work coaches receive training to help
them identify and support vulnerable claimants, building a relationship to encourage
claimants to openly discuss any concerns or problems as they emerge. We have introduced
a function to ‘pin’ key profile notes so they are instantly visible to all staff helping
a claimant.</p><p> </p><p>To help claimants who may struggle using online services
or managing a monthly payment, Universal Support is available. This is advice, assistance
or support to help Universal Credit claimants with managing their claim or award of
Universal Credit administered by Citizen’s Advice following our brand new partnership.</p><p>
</p><p>We have also increased the numbers of Disability Employment Advisers who now
provide additional support to the work coaches so they can better personalise support
as we continuously improve the offer available.</p>
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