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<p>In accordance with the Statement of Requirements, COMPASS providers provide a confidential,
yet auditable complaints service for service users of asylum accommodation. Where
a Service User raises, or the provider becomes aware of, a prescribed complaint, the
provider immediately reports any such complaints to the Home Office and where appropriate
the police.</p><p>The Home Office closely monitors provider performance, including
complaints and incident reporting, at monthly contract management meetings. The recording
of information concerning the reports made solely by service users of (a) anti-social,
suspicious, criminal, threatening or harassing behaviour, (b) neglect, sexual harassment
or exploitation and (c) domestic violence or concerns with safeguarding of children
in each year is not however recorded on centrally collated statistical databases in
manner that allows for data extraction and could only be obtained at disproportionate
cost by examination of individual monthly records.</p>
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