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<p>The Government is committed to ensuring that everyone has affordable access to
public services, whether online or offline.</p><p>All new public services therefore
must adhere to the Government Service Standards, which require Departments to provide
a service that meets the needs of all users, across a range of channels. These channels
include phone, paper, and face-to-face as options for both individuals or households
that do not have access to the internet, or lack the confidence to use it.</p><p>Service
teams are required to provide evidence that their service meets these standards, as
part of which they undertake rigorous user testing for both online and offline services.</p><p>
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