| answer text |
<p>We are working at pace with industry and all stakeholders in the sector, including
the Ombudsman Association, to ensure customers have access to an ombudsman that is
fully operationally independent in line with Ombudsman Association standards, and
is fully credible in the eyes of customers. As set out in the white paper, it is important
that the body adjudicates fairly and transparently all complaints regarding social
responsibility or gambling harm issues where an operator is not able to resolve these.</p><p>We
remain clear that if this approach does not deliver as we expect, or shortcomings
emerge regarding the ombudsman’s remit, powers or relationship with industry, the
government will actively explore the full range of options to legislate to create
a statutory ombudsman.</p>
|
 |
