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answering dept id | 202 | |||||||||||||||||||||||||||||||||
answering dept short name | International Trade | |||||||||||||||||||||||||||||||||
answering dept sort name | International Trade | |||||||||||||||||||||||||||||||||
hansard heading | UK Trade with EU: Telephone Services | |||||||||||||||||||||||||||||||||
house id | 1 | |||||||||||||||||||||||||||||||||
legislature |
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question text | To ask the Secretary of State for International Trade, how many and what proportion of calls to the Export Support Services Contact Centre resulted in an agent (a) resolving the caller’s query using her Department’s scripts and knowledge bank and (b) raising a complex query form and referring the caller to her Department’s digital enquiry team in each month between April 2022 and September 2022. | |||||||||||||||||||||||||||||||||
tabling member constituency | Islington South and Finsbury | |||||||||||||||||||||||||||||||||
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uin | 51514 | |||||||||||||||||||||||||||||||||
answer |
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tabling member |
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