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1274563
registered interest false more like this
date less than 2021-01-07more like thismore than 2021-01-07
answering body
Treasury more like this
answering dept id 14 more like this
answering dept short name Treasury more like this
answering dept sort name Treasury more like this
hansard heading Bank Services more like this
house id 2 more like this
legislature
25277
pref label House of Lords more like this
question text To ask Her Majesty's Government what plans they have to ensure that bank customers can check continuous payment authorisations with ease to help prevent (1) fraud, and (2) unwanted payment. more like this
tabling member printed
Baroness Bennett of Manor Castle remove filter
uin HL11855 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2021-01-20more like thismore than 2021-01-20
answer text <p>A Continuous Payment Authority, or CPA, is defined as consent given by a customer for a payment service provider (for example, a customer’s bank) to make one or more payments from a customer’s payment account. They are often established to enable regular payments to be made for goods or services via a payment card - for example, for a magazine subscription - and are distinct from Direct Debits.</p><p> </p><p>The Payment Services Regulations regulate how CPAs are established, and the rights and obligations of payers, payees and payment service providers. In its published guidance on the regulations, the Financial Conduct Authority (FCA) states that consumers have the right to cancel CPAs by contacting their payment service provider at any time before the end of the business day before a payment is due to be made, and to obtain an immediate refund from their payment service provider if any future payments are debited from their account after they have revoked their consent. The customer may raise a complaint with their payment service provider if unhappy with their response. If this does not rectify the issue, the customer is able to complain to the Financial Ombudsman Service.</p><p> </p><p>Furthermore, the Department for Business, Energy and Industrial Strategy is considering what further action to take on subscription contracts to: prevent consumers being charged unexpectedly; to make it easier for consumers to cancel unwanted subscriptions (including free trials and auto-renewals); and to avoid them facing unreasonable charges.</p>
answering member printed Lord Agnew of Oulton more like this
question first answered
less than 2021-01-20T11:59:23.45Zmore like thismore than 2021-01-20T11:59:23.45Z
answering member
4689
label Biography information for Lord Agnew of Oulton more like this
tabling member
4719
label Biography information for Baroness Bennett of Manor Castle more like this