| answer text |
<p>New rules and guidance published by the FCA on Wednesday 5<sup>th</sup> February
require firms to signpost consumers with mental health conditions to specialist providers
when they are declined travel insurance cover on account of their condition.</p><p>
</p><p>Insurers must treat customers fairly and firms are required to do so under
the Financial Conduct Authority’s (FCA) rules. Furthermore, the FCA also states that
an insurer’s communications should be clear, fair and not misleading.</p><p> </p><p>If
consumers believe they have been treated unfairly by their insurer, or if they believe
that their insurer has not communicated with them in a clear manner, they should first
make a formal complaint to the insurer, before referring the matter to the Financial
Ombudsman Service.</p><p> </p><p>It is for regulators to determine the powers they
use to address problems in the markets they regulate. They are authorised to impose
fines, order injunctions, bring criminal prosecution and issue public censure when
disciplinary action against a firm or individual is taken. The FCA sets out their
enforcement powers on their website.</p>
|
|
