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<p><strong> </strong></p><p> </p><p>Listening to patient feedback and acting on it
is a vital way for the National Health Service to improve the quality of care it provides.
The Care Quality Commission (CQC) Inpatient Survey is one way patients can give feedback
to the NHS and complements the Friends and Family Test which collects feedback from
patients in real-time.</p><p> </p><p> </p><p> </p><p>The findings from the CQC Inpatient
Survey show that patient experience in hospital remains positive, with 84% of patients
rating their experience with a score of seven or more out of ten compared with 81%
in 2012. However, we know there is more to do. That is why we are transforming the
way we deliver care in the community and through general practitioners, and working
with staff to create a safe, open, compassionate, patient-centred culture throughout
the NHS.</p><p> </p>
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