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<p>HM Revenue and Customs (HMRC) launched a new service across the UK on 29 May 2014
to support people who need extra help in getting their tax and benefits right. This
replaced HMRC’s network of 281 Enquiry Centre’s which closed to the public on 30 June
2014.</p><p> </p><p>The decision to make this change was based on extensive evaluation
from independent customer research, a 10-week public consultation exercise and a successful
pilot of the new service which took place in the North East of England involving the
closure of 13 Enquiry Centres from June to Dec 2013.</p><p> </p><p>The evaluation
assessed the impact and effect on rural areas, transport links and costs to customers.</p><p>
</p><p>The new service is more accessible to these communities, since customers are
able to arrange appointments with HMRC at locations convenient to them, this includes
visits to their home if appropriate.</p><p> </p><p> </p>
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