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identifier	HL3579
min answer › question first answered	2019-11-05T14:59:57.697Z
date tabled	2024-03-25
min ddp modified	2023-06-05T21:52:13.130Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1698275

registered interest

date

25/03/2024

answering body

Home Office

answering dept id

answering dept short name

Home Office

answering dept sort name

Home Office

hansard heading

UK Border Force: Complaints

house id

legislature

25277

pref label	House of Lords

question text

To ask His Majesty's Government what procedures Border Force has in place to learn lessons from incidents of unnecessary detention or of the loss of paper-work such that a complaint takes 11 months to process.

tabling member printed

Baroness Hayter of Kentish Town

uin

HL3579

answer

is ministerial correction

date of answer

10/04/2024

answer text

<p>A Transformation Programme of work is currently underway to reduce the time taken to process incoming complaints within service level agreement. Part of the programme includes identifying and sharing lessons learned to improve the overall service at the border and monitor detention related complaints.</p>

answering member printed

Lord Sharpe of Epsom

question first answered

10/04/2024 15:38:32

answering member

4888

label	Biography information for Lord Sharpe of Epsom

tabling member

4159

label	Biography information for Baroness Hayter of Kentish Town