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1565500

registered interest
date	10/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has had recent discussions with energy companies on the length of time that vulnerable pre-payment meter customers who self-disconnect can be left without energy.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	120044
answer	answer is ministerial correction date of answer 18/01/2023 answer text <p>Ofgem’s rules require energy suppliers to identify and support prepayment meter customers at risk of self-disconnection through the provision of emergency credit and additional support credit. Ofgem has recently undertaken a Market Compliance Review assessing how suppliers support customers in vulnerable situations, including those on prepayment meters. Ofgem has started compliance engagement with suppliers and asked them to take action to address the weaknesses that have been identified.</p><p> </p><p>Regarding inherited debt, energy suppliers should update their records when the occupant of a property changes and supply the new occupants with a new card/key in a timely manner.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 120045 question first answered 18/01/2023 14:45:56 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1565501

registered interest
date	10/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, whether he has had recent discussions with energy companies on the prevalence of new prepayment meter customers inheriting debt from previous tenants.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	120045
answer	answer is ministerial correction date of answer 18/01/2023 answer text <p>Ofgem’s rules require energy suppliers to identify and support prepayment meter customers at risk of self-disconnection through the provision of emergency credit and additional support credit. Ofgem has recently undertaken a Market Compliance Review assessing how suppliers support customers in vulnerable situations, including those on prepayment meters. Ofgem has started compliance engagement with suppliers and asked them to take action to address the weaknesses that have been identified.</p><p> </p><p>Regarding inherited debt, energy suppliers should update their records when the occupant of a property changes and supply the new occupants with a new card/key in a timely manner.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 120044 question first answered 18/01/2023 14:45:56 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West

1565502

registered interest
date	10/01/2023
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Energy: Meters
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will ask energy companies to equalise daily standing charges on a standard meter with those on pre-payment meters.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	120046
answer	answer is ministerial correction date of answer 19/01/2023 answer text <p>Energy supply licence conditions state that the difference in price between methods of supplying energy must reflect the actual cost to the supplier for that method. The costs of managing pre-payment meters compared to standard meters are higher due to the different metering requirements and different payment systems. Ofgem is responsible for monitoring compliance with these terms.</p><p> </p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 19/01/2023 11:48:52 answering member 1482 label Biography information for Graham Stuart
tabling member	4523 label Biography information for Catherine West