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1184631

registered interest
date	12/03/2020
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Centre of Excellence for Human Security
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, if he will publish the feasibility study of the Centre of Excellence for Human Security.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28743
answer	answer is ministerial correction date of answer 17/03/2020 answer text <p>I can confirm that the internal feasibility assessment has concluded and the next steps will be published shortly.</p> answering member constituency Wells answering member printed James Heappey question first answered 17/03/2020 16:12:22 answering member 4528 label Biography information for James Heappey
tabling member	4657 label Biography information for Anneliese Dodds

1184640

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, when she plans to publish her Department's review of the provision of Advice, Issue Reporting and Eligibility Assistance.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28744
answer	answer is ministerial correction date of answer 20/03/2020 answer text <p>AIRE is the new Advice, Issue Reporting and Eligibility service provided by Migrant Help. The AIRE contract contains a number of formal performance measures, including Key Performance Indicators, which provide a mechanism by which the effectiveness of contract delivery can be measured. These are monitored in formal monthly and quarterly contract governance meetings. Measures can be taken where performance falls short of the standards we set.</p><p>We will continue to monitor performance and the effectiveness of the contracts through the monthly Contract Management Groups and quarterly Strategic Review Management Boards.</p><p>Further information about the performance measures within the contract can be found in the contracts, published here: <a href="https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=</a></p><p>There are currently no plans to publish a review into the provision of AIRE.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28745 question first answered 20/03/2020 12:03:15 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184641

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department has taken to ensure that the standards set out in the Statement of Requirements for the Advice, Issue Reporting and Eligibility Assistance contract are being met.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28745
answer	answer is ministerial correction date of answer 20/03/2020 answer text <p>AIRE is the new Advice, Issue Reporting and Eligibility service provided by Migrant Help. The AIRE contract contains a number of formal performance measures, including Key Performance Indicators, which provide a mechanism by which the effectiveness of contract delivery can be measured. These are monitored in formal monthly and quarterly contract governance meetings. Measures can be taken where performance falls short of the standards we set.</p><p>We will continue to monitor performance and the effectiveness of the contracts through the monthly Contract Management Groups and quarterly Strategic Review Management Boards.</p><p>Further information about the performance measures within the contract can be found in the contracts, published here: <a href="https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=</a></p><p>There are currently no plans to publish a review into the provision of AIRE.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28744 question first answered 20/03/2020 12:03:15 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184644

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what her Department's target is for issuing ASPEN cards; and what recent assessment her Department has made of performance against those targets.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28746
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>The HO does not routinely collect data on the time taken to issue ASPEN cards but we are continuing to work with all accommodation providers to ensure that applicants are able to access financial support upon dispersal. There is an Emergency Support Payment (ECP) provision available from Providers to ensure that Service Users are supported until receipt of their ASPEN Card.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:45:33 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184646

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrant Help: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time spent is (a) waiting to get through to and (b) on hold on a telephone call to Migrant Help.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28747
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>Migrant Help have sustained an average call waiting time of less than a minute since 8<sup>th</sup> January.</p><p> </p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:08:06 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184655

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time spent is to process (a) s95, (b) s4 and (c) s96 asylum support applications from application to receipt of support.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28748
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>The Home Office monitors closely the performance of asylum support application decision making and has a range of targets for processing support applications depending on the nature of the application being made.</p><p>Inormation on processing times is not recorded in a format suitable for publication and there are no plans to publish such statistics at this time.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:42:12 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184656

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrant Help: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time taken is from receipt of correspondence by Migrant Help to replying to the sender since the introduction of the new Advice, Issue Reporting and Eligibility contract.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28749
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>There are various types of correspondence received by Migrant Help via a range of routes. It is therefore not possible to give average times, however all correspondence received through Royal Mail is dealt with within 48 hours of receipt.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:10:30 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184657

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrant Help: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department has taken to increase staffing levels for the Migrant Help phone line.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28750
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>Migrant Help have been recruiting and training staff to ensure they are resourced sufficiently to meet demand and they are working closely with accommodation providers and the Home Office to ensure that appropriate escalation mechanisms are in place so that service users can access support.</p><p> </p><p>Staffing levels for both AIRE (Advice, Issue Reporting and Eligibility) and EAGL (Eligibility, Advice &amp; Guidance) are more than double what they were when the lines first opened in September 2019.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28751 question first answered 19/03/2020 16:44:40 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184658

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the staff turnover has been on the Migrant Help phoneline since the introduction of the new Advice, Issue Reporting and Eligibility contract.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28751
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>Migrant Help have been recruiting and training staff to ensure they are resourced sufficiently to meet demand and they are working closely with accommodation providers and the Home Office to ensure that appropriate escalation mechanisms are in place so that service users can access support.</p><p> </p><p>Staffing levels for both AIRE (Advice, Issue Reporting and Eligibility) and EAGL (Eligibility, Advice &amp; Guidance) are more than double what they were when the lines first opened in September 2019.</p> answering member constituency Croydon South answering member printed Chris Philp grouped question UIN 28750 question first answered 19/03/2020 16:44:40 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds

1184659

registered interest
date	12/03/2020
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Appeals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many people have been wrongly removed to their country of origin after having their asylum claims refused while Appeal Rights Exhausted and have then been returned back to the UK, in each of the last five years.
tabling member constituency	Oxford East
tabling member printed	Anneliese Dodds
uin	28752
answer	answer is ministerial correction date of answer 19/03/2020 answer text <p>The UK has a proud record of providing protection for asylum seekers fleeing persecution. Each case is considered sensitively, appropriately and on its individual merits. All available evidence is carefully and sensitively considered against a background of relevant case law and in light of published country information, which covers country specific issues.</p><p>The UK only ever returns those who both the Home Office and the courts are satisfied do not need our protection and have no legal basis to remain in the UK.</p><p>Providing the information requested in relation to number of people returned to the UK following removal would require a manual check of individual records and I am therefore not able to provide this to you. In a small number of cases each year individuals are brought back to the UK either by the Home Office or a Court for further consideration of their case. When this occurs, we review all circumstances with the Courts as appropriate.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 19/03/2020 16:09:19 answering member 4503 label Biography information for Chris Philp
tabling member	4657 label Biography information for Anneliese Dodds