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1006001

registered interest
date	13/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what is the legal basis for her Department's guidance stating that universal credit claims should be closed one day after a claimant fails to attend a claimant commitment appointment.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	190937
answer	answer is ministerial correction date of answer 19/11/2018 answer text <p>The Welfare Reform Act 2012, Section 4(1) (e), states that it is a condition of entitlement to Universal Credit that a claimant accepts a Claimant Commitment.</p><p>Where a claimant has failed to attend an interview for the purposes of accepting a Claimant Commitment, their claim will be closed. We will notify the claimant that their claim has been closed and that they can phone or write to the Department to ask us to explain our decision and/or if they disagree with the decision, to ask us to look at the decision again.</p><p>After the Department has looked at decisions again, there is a process known as Mandatory Reconsideration which is where an application for revision of a Universal Credit decision is considered by a Decision Maker. If claimants still disagree with the outcome they can appeal to the First-tier Tribunal.</p><p>Should there be any indication that the claimant is vulnerable we will seek to understand why the claimant failed to attend, and to explain the consequences of not re-engaging immediately. We will seek to make contact with the claimant and give them the opportunity to show good reason for non-attendance.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/11/2018 18:11:32 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4665 label Biography information for Laura Pidcock

1006002

registered interest
date	13/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether posting a decision notice to close a claim for universal credit on an online journal to which the claimant no longer has access is consistent with the requirements of Regulations 7 and 51 of the Universal Credit, Personal Independence Payment, Jobseeker's Allowance and Employment and Support Allowance (Decisions and Appeals) Regulations 2013 on notifying claimants about decisions.
tabling member constituency	North West Durham
tabling member printed	Laura Pidcock
uin	190938
answer	answer is ministerial correction date of answer 19/11/2018 answer text <p>Claimants do have access to their journal after their Universal Credit award is terminated. It is read-access only but that does mean they can read the decision notice which explains that their award has been terminated and how the decision can be disputed under regulation 7. Posting the notice to the journal does comply with regulation 51 as in law it is still a “written notice of the decision”.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/11/2018 13:37:24 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4665 label Biography information for Laura Pidcock