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<p>HMRC’s Employee Engagement Index (EEI) for the 2017 People Survey is 50%, 3% up
from last year with increases in 8 of 9 themes measured in the survey, thus mirroring
the overall Civil Service trend. The increase in our EEI to 50% places HMRC 11% away
from the Civil Service benchmark 2017 of 61%.</p><p> </p><p>Of the top 3 themes with
the strongest association with engagement in HMRC:</p><p> </p><ul><li><p>‘Leadership
and Managing change’ increased by 5% points, to 39%, still 7% behind the Civil Service
benchmark but an overall increase of 9% since 2015.</p></li><li><p>‘My Manager’ increased
by 3% scoring 70% equalling the CS benchmark.</p></li><li><p>‘Pay and Benefits’ was
the only theme that dropped, down 2% to 22%, some 8% off the benchmark figure – this
mirrors the trend across the Civil Service.</p><p> </p><p>To put into context, HMRC
is currently undergoing a substantial change programme ‘Building our Future’, which
will rationalise our estate into 13 regional centres and better position ourselves
to meet future demands and challenges. This includes several changes to the way people
work in HMRC including the introduction of new technology and systems through ‘Making
Tax Digital’ and different approaches to how HMRC investigates and identifies tax
evaders through looking at how compliance activity will be done in the future. These
changes impact on every employee in HMRC.</p><p> </p><p>Following the results publication
in December our analytical community and business engagement leads have been looking
at the data in greater detail and obtaining substantive feedback from our people through
follow up workshops and focus groups.</p><p> </p></li></ul>
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