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349905
registered interest false more like this
date less than 2015-06-11more like thismore than 2015-06-11
answering body
Scotland Office more like this
answering dept id 2 more like this
answering dept short name Scotland more like this
answering dept sort name Scotland more like this
hansard heading Royal Bank of Scotland more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Scotland, with reference to the statement by the Economic Secretary to the Treasury of 10 June 2015, if he will take steps to (a) ensure the Royal Bank of Scotland continues to meet the commitments in its 14 Point Customer Charter and (b) prevent the closure of Royal Bank of Scotland branches in Invergordon, Lochinver and Lybster. more like this
tabling member constituency Caithness, Sutherland and Easter Ross more like this
tabling member printed
Dr Paul Monaghan more like this
uin 2274 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2015-09-10more like thismore than 2015-09-10
answer text <p>The 14 Point Customer Charter was a commitment set out by RBS following an internal RBS review to improve customer service.</p><p>The Government welcomed the industry-wide Access to Banking protocol announced in March 2015. From the first of May this year, a bank must carry out a number of steps if it is closing a branch. The steps include establishing the impact of a branch closure before it takes place; finding suitable alternative provision; and putting satisfactory alternative measures in place before a branch is closed.</p><p>The UK government recognises the concerns for consumers and small businesses that branch closures continue to play in affected communities and wrote to the British Bankers’ Association to set out our expectations around effective compliance with the bank branch closure protocol.</p><p>The full text of the joint-letter by the Economic Secretary to the Treasury Harriett Baldwin MP and the Minister for Small Business, Industry and Enterprise Anna Soubry MP can found at the following:</p><p><a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/452900/Letter-from-Anna-Soubry-and-Harriet-Baldwin-to-British-Bankers-Association-branch-closures.pdf" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/452900/Letter-from-Anna-Soubry-and-Harriet-Baldwin-to-British-Bankers-Association-branch-closures.pdf</a></p>
answering member constituency Dumfriesshire, Clydesdale and Tweeddale more like this
answering member printed David Mundell more like this
question first answered
less than 2015-09-10T14:58:06.187Zmore like thismore than 2015-09-10T14:58:06.187Z
answering member
1512
label Biography information for David Mundell more like this
previous answer version
5608
answering member constituency Dumfriesshire, Clydesdale and Tweeddale more like this
answering member printed David Mundell more like this
answering member
1512
label Biography information for David Mundell more like this
tabling member
4383
label Biography information for Dr Paul Monaghan remove filter