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44558

registered interest
date	24/03/2014
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Transport and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6215
answer	answer is ministerial correction date of answer 02/04/2014 answer text <p> </p><p>The information requested regarding the conduct of customer, user and satisfaction surveys across the Department for Transport and its agencies in the last 12 months is as follows:</p><p> </p><p> </p><table><tbody><tr><td><strong>Survey</strong></td><td>Comissioned by Board</td><td>Reported to Board</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>DVLA</strong></td><td> </td><td> </td></tr><tr><td>Customer Satisfaction Survey 2012-13</td><td>Yes</td><td>Yes</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>VOSA</strong></td><td> </td><td> </td></tr><tr><td>ATF Satisfaction Survey</td><td>Yes</td><td>Yes</td></tr><tr><td>PSV operators survey</td><td> </td><td> </td></tr><tr><td>MOT modernisation user survey</td><td> </td><td> </td></tr><tr><td>User evaluation of communications - operators</td><td> </td><td> </td></tr><tr><td>User evaluation of communications - MOT</td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong> MCA</strong></td><td> </td><td> </td></tr><tr><td>UK Ship Register</td><td> </td><td>Yes</td></tr><tr><td>Survey and Inspection Regime</td><td> </td><td>Yes</td></tr><tr><td>Seafarer Certifcate of Competency</td><td> </td><td>Yes</td></tr><tr><td>Seafarer Certificate of Equivalent Comeptency</td><td> </td><td>Yes</td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>HA</strong></td><td> </td><td> </td></tr><tr><td>National Road User Survey</td><td> </td><td>Yes</td></tr><tr><td>Area Road User Survey x7</td><td> </td><td> </td></tr><tr><td> </td><td> </td><td> </td></tr><tr><td><strong>DSA</strong></td><td> </td><td> </td></tr><tr><td>Car driving test candidates x2</td><td> </td><td>Yes</td></tr><tr><td>Motorcycle driving test candidates x2</td><td> </td><td>Yes</td></tr><tr><td>LGC/PCV driving test candidates</td><td> </td><td>Yes</td></tr><tr><td>Approved driving instructors x2</td><td> </td><td>Yes</td></tr><tr><td>Approved motorcycle training bodies</td><td> </td><td> </td></tr><tr><td>Potential driving instructors</td><td> </td><td> </td></tr><tr><td>Trainers on the ORDIT register</td><td> </td><td> </td></tr><tr><td>Trainers on the voluntary LGV/PCV register</td><td> </td><td> </td></tr></tbody></table><p> </p><p>Glossary</p><table><tbody><tr><td>ATF</td><td>Authorised Testing Facility</td></tr><tr><td>DSA</td><td>Driver Standards Agency</td></tr><tr><td>DVLA</td><td>Driver and Vehicle Licensing Agency</td></tr><tr><td>HA</td><td>Highways Agency</td></tr><tr><td>MCA</td><td>Maritime and Coastguard Agency</td></tr><tr><td>PSV</td><td>Public service vehicle</td></tr><tr><td>VCA</td><td>Vehicle Certification Agency</td></tr><tr><td>VOSA</td><td>Vehicle and Operator Services Agency</td></tr><tr><td>LGV</td><td>Large goods vehicle</td></tr><tr><td>PCV</td><td>Passenger carrying vehicle</td></tr><tr><td>ORDIT</td><td>Online register of driving instructors</td></tr></tbody></table><p> </p><p> </p><p> </p> answering member printed Baroness Kramer question first answered 02/04/2014 12:00:00 answering member 1557 label Biography information for Baroness Kramer
tabling member	4286 label Biography information for Lord Mendelsohn

44560

registered interest
date	24/03/2014
answering body	Wales Office
answering dept id	28
answering dept short name	Wales
answering dept sort name	Wales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Wales Office and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6217
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p>The Wales Office has not conducted any customer or user surveys in the last 12 months.</p><p>However, the Wales Office conducts a staff engagement survey annually, and the results are reported to the Department's management board.</p><p> </p> answering member printed Baroness Randerson question first answered 31/03/2014 12:00:00 answering member 4230 label Biography information for Baroness Randerson
tabling member	4286 label Biography information for Lord Mendelsohn

44561

registered interest
date	24/03/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what customer, user and satisfaction surveys were conducted in the last 12 months in the Department for Work and Pensions and the agencies that report to it; which of them have been reported to the management board in the last 12 months; and which were commissioned by the management board.
tabling member printed	Lord Mendelsohn
uin	HL6218
answer	answer is ministerial correction date of answer 31/03/2014 answer text <p /> <p /> <p>The Department for Work and Pensions conducts an annual Claimant Service and Experience Survey which measures customer satisfaction. The survey includes customers of Jobcentre Plus and the former agency Pensions, Disability and Carers Service. Fieldwork for the 2013 survey was completed in September. The survey is approved by the Operations Executive Team and key findings have been reported to them.</p><p> </p><p>The Child Maintenance Group conducts customer satisfaction surveys to cover all its statutory schemes. Quarterly surveys are run for the 1993/2003 and 2012 schemes and a monthly survey for the Options Gateway to tell how customers think suppliers are delivering service. All of these surveys are commissioned and reviewed for internal use by the CMG Executive Team.</p><p> </p> answering member printed Lord Freud question first answered 31/03/2014 12:00:00 answering member 3893 label Biography information for Lord Freud
tabling member	4286 label Biography information for Lord Mendelsohn

44562

registered interest
date	24/03/2014
answering body	Attorney General
answering dept id	88
answering dept short name	Attorney General
answering dept sort name	Attorney General
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Attorney General's Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6219
answer	answer is ministerial correction date of answer 07/04/2014 answer text <p>The Attorney General's Office (AGO) does not have a cost overrun established by the management board above which it merits a budget being tabled at departmental Executive Board. No overruns have been reported to the AGO Executive Board in the last 12 months.</p> answering member printed Lord Wallace of Tankerness question first answered 07/04/2014 12:00:00 answering member 630 label Biography information for Lord Wallace of Tankerness
tabling member	4286 label Biography information for Lord Mendelsohn

44563

registered interest
date	24/03/2014
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the percentage cost over-run established by the management board for any budget in the Cabinet Office to merit being tabled at the departmental management board; and how many times in the last 12 months that has occurred.
tabling member printed	Lord Mendelsohn
uin	HL6220
answer	answer is ministerial correction date of answer 01/04/2014 answer text <p> </p><p>The Cabinet Office Board and the Executive Management Committee review the department's financial position on a regular basis.</p><p> </p> answering member printed Lord Wallace of Saltaire question first answered 01/04/2014 12:00:00 answering member 1816 label Biography information for Lord Wallace of Saltaire
tabling member	4286 label Biography information for Lord Mendelsohn