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<p>It is hugely regrettable that a claimant passes away before a compensation award
can be made or an apology sent to them.</p><p>The Windrush Compensation Scheme staff
are working hard to ensure that where they are aware of claimants with critical or
life shortening illnesses, that their cases are prioritised.</p><p>In the deeply unfortunate
circumstances where a claimant has passed away after submitting a compensation claim,
but before the claim is fully resolved, the team continues to work closely with the
appointed representative, usually members of the family, to ensure the compensation
payment is made as quickly as possible.</p><p>We are aware of five unfortunate cases
to date where the claimant has passed away after having submitted a claim but before
receiving compensation. We are working closely with the families and legal representatives
to determine the right person to whom the compensation can be paid.</p><p>To help
family members during this distressing time, we have provided links to Government
websites that provide information on how to deal with bereavement and we have offered
assistance from our claim’s assistance provider Citizens Advice which is well versed
in dealing with the financial implications of bereavement.</p>
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