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date	2018-12-10
max ddp modified	2018-12-10T22:08:54.522Z
min answer › question first answered	2018-11-20T16:18:11.853Z
ddp modified	2019-01-15T11:15:03.776Z
version	1

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Search Results

registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1022938

registered interest

date

10/12/2018

answering body

Ministry of Justice

answering dept id

answering dept short name

Justice

answering dept sort name

Justice

hansard heading

Ministry of Justice: Complaints

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Justice, what complaints procedure is open to members of the public if they wish to complain that (a) his Department’s Data Protection Officer and (b) any staff of his Department is in breach of the Civil Service Code; how many complaints have been made in each of the last two years against staff of his Department for breaches of the Civil Service Code; when, how and by whom those staff have been investigated; and what outcomes of those investigations have been recorded.

tabling member constituency

Knowsley

tabling member printed

Mr George Howarth

uin

200553

answer

is ministerial correction

date of answer

15/01/2019

answer text

Members of the public who are dissatisfied with the service provided by the Ministry of Justice (MoJ) headquarters or its staff (including the Data Protection Officer) and wish to complain are directed to the complaints procedure on MoJ’s <a href="https://www.gov.uk/government/organisations/ministry-of-justice/about/complaints-procedure" target="_blank">Gov.uk website</a>. MoJ’s Executive Agencies similarly each have a complaints procedure (on Gov.uk) and complaints by members of the public will be addressed by each business area in this way. Data is not held centrally on whether any complaints are related to breaches of the Civil Service Code.All civil servants are bound by the Civil Service Code which sets out the core values; integrity, honesty, objectivity and impartiality. If staff feel that they or their colleagues have done or been asked to do something that contravenes these core values, or breaches the Code, they are encouraged to raise these by following the whistleblowing procedure.The Civil Service Commissioners provide an independent avenue of appeal for staff if they feel their concern has not been satisfactorily resolved internally, though their legal powers are limited to only investigating cases brought by Civil Servants.The Parliamentary and Health Service Ombudsman provides an independent and impartial handling service for complaints of maladministration brought by members of the public that have not been resolved by the NHS in England and UK government departments. Information on MoJ complaints handling is included in the Ombudsman’s report for <a href="https://www.ombudsman.org.uk/sites/default/files/PHSO%20Parliamentary%20Statistics%20Report%202016-17_1.pdf" target="_blank">2016/17</a> and <a href="https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18-0" target="_blank">2017/18</a>. This is also included in the <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/722537/MoJ_annual_reports_and_accounts_2017-18__web_.pdf" target="_blank">MoJ Annual Report & Accounts 2017-18</a>.

answering member constituency

Charnwood

answering member printed

Edward Argar

question first answered

15/01/2019 10:43:43

answering member

4362

label	Biography information for Edward Argar

tabling member

481

label	Biography information for Sir George Howarth