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1011476

registered interest
date	21/11/2018
answering body	Wales Office
answering dept id	28
answering dept short name	Wales
answering dept sort name	Wales
hansard heading	Wales Office: Billing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Wales, what percentage of invoices received from his Department's suppliers were paid within 10 days of receipt in each of the last 12 months.
tabling member constituency	Vale of Clwyd
tabling member printed	Chris Ruane
uin	194068
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>The Office of the Secretary of State for Wales paid 90% of undisputed and valid invoices within 10 days of receipt over the last twelve months.</p> answering member constituency Selby and Ainsty answering member printed Nigel Adams question first answered 27/11/2018 12:41:56 answering member 4057 label Biography information for Nigel Adams
tabling member	534 label Biography information for Chris Ruane

1011498

registered interest
date	21/11/2018
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	Arms Trade: Saudi Arabia
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, if the Government will cease supplying arms to Saudi Arabia following the murder of Jamal Khashoggi.
tabling member constituency	Birmingham, Hall Green
tabling member printed	Mr Roger Godsiff
uin	194038
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>The situation in Saudi Arabia is kept under careful review and licensing decisions are made on a case by case basis.</p><p> </p><p>Export licence applications are carefully assessed against the Consolidated EU and National Arms Export Licensing Criteria. A licence would not be granted if to do so was inconsistent with the Criteria. The policy remains as announced to parliament in a Written Ministerial Statement on 25 March 2014:</p><p> </p><p><a href="https://publications.parliament.uk/pa/cm201314/cmhansrd/cm140325/wmstext/140325m0001.htm#14032566000018" target="_blank">https://publications.parliament.uk/pa/cm201314/cmhansrd/cm140325/wmstext/140325m0001.htm#14032566000018</a> and updated with an additional policy, as announced in a Written Ministerial Statement on 13 September 2018:</p><p> </p><p><a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2018-09-13/HCWS957/" target="_blank">https://www.parliament.uk/business/publications/written-questions-answers-statements/written-statement/Commons/2018-09-13/HCWS957/</a>.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 27/11/2018 10:58:01 answering member 1482 label Biography information for Graham Stuart previous answer version 87214 answering member constituency Beverley and Holderness answering member printed Graham Stuart answering member 1482 label Biography information for Graham Stuart
tabling member	304 label Biography information for Mr Roger Godsiff

1011516

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for a person calling the universal credit helpline to be connected to an agent.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194163
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>Universal Credit is a 24 hour, seven day a week digital service that allows claimants to check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. We also see claimants regularly face-to-face in jobcentres and they can contact us via the telephone outside of these appointments. In addition, this summer we introduced a new approach where established claimants who call the Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in the month of October 2018 was 3 minutes and 58 seconds.</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p>Notes:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>Outsourced partner data is included.</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 28/11/2018 10:31:50 answering member 4014 label Biography information for Sir Alok Sharma previous answer version 87211 answering member constituency Reading West answering member printed Alok Sharma answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4400 label Biography information for Margaret Greenwood