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1011514

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether the maximum proportion of universal credit which can be deducted for claimant rent arrears will change as a result of Budget 2018.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194161
answer	answer is ministerial correction date of answer 26/11/2018 answer text <p>Although Autumn Budget 2018 announced a reduction (applying from October 2019) in the overall maximum rate of deductions from Universal Credit from 40% to 30%, the maximum proportion of Universal Credit which can be deducted for claimant rent arrears has not changed and remains between 10 and 20 per cent.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 26/11/2018 18:28:55 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4400 label Biography information for Margaret Greenwood

1011515

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, in what circumstances the repayment of an advance can be deducted from a claimant's universal credit in addition to the maximum proportion that can be deducted for other debts.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194162
answer	answer is ministerial correction date of answer 26/11/2018 answer text <p>There are no circumstances in which the repayment of an advance can be taken in excess of 40% of a claimant’s Universal Credit standard allowance.*</p><p> </p><p>From October 2019, we will reduce the maximum rate at which deductions can be made from a Universal Credit award from 40% to 30% of the standard allowance. This will ensure that those on Universal Credit are supported to repay debts in a more sustainable and manageable way. From October 2021, we will also increase the period over which advances will be recovered, from 12 to 16 months.</p><p> </p><p>* The addition of a subsequent deduction such as for rent, gas or electricity arrears may take the overall level of deductions to over 40% in a small number of cases. In these circumstances the advance repayments do not themselves take the claimant over the threshold, rather the additional deductions are made to protect claimant welfare by preventing disconnection or eviction.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 26/11/2018 17:30:26 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4400 label Biography information for Margaret Greenwood

1011516

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for a person calling the universal credit helpline to be connected to an agent.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194163
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>Universal Credit is a 24 hour, seven day a week digital service that allows claimants to check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. We also see claimants regularly face-to-face in jobcentres and they can contact us via the telephone outside of these appointments. In addition, this summer we introduced a new approach where established claimants who call the Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in the month of October 2018 was 3 minutes and 58 seconds.</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p>Notes:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>Outsourced partner data is included.</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 28/11/2018 10:31:50 answering member 4014 label Biography information for Sir Alok Sharma previous answer version 87211 answering member constituency Reading West answering member printed Alok Sharma answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4400 label Biography information for Margaret Greenwood

1011518

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what proportion of new claimants for universal credit received (a) their initial payment in full and on time and (b) part of their initial payment on time in each month from 31 December 2017 to the most recent month for which figures are available.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194165
answer	answer is ministerial correction date of answer 26/11/2018 answer text <p>This information was published on 13 November 2018 as a Universal Credit official statistics release. It is available via the link below.</p><p> </p><p><a href="https://www.gov.uk/government/statistics/universal-credit-29-april-2013-to-11-october-2018" target="_blank">https://www.gov.uk/government/statistics/universal-credit-29-april-2013-to-11-october-2018</a></p><p> </p><p>In many cases where full payment is not made on time, it is due to unresolved issues such as: claimants not accepting their Claimant Commitment or passing identity checks, or having outstanding verification issues, such as housing costs and self-employed earnings.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 26/11/2018 17:26:03 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4400 label Biography information for Margaret Greenwood

1011519

registered interest
date	21/11/2018
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what the average waiting time is for someone who telephones HM Courts and Tribunal Service to contact the First-tier Tribunal (Social Security and Child Support) service.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194166
answer	answer is ministerial correction date of answer 26/11/2018 answer text <p>We have increased the number of staff at the contact centre to meet the increasing workload, with new employees fully trained by November.</p><p> </p><p>The current average wait time for someone who telephones HM Courts and Tribunals Service to contact the First-tier Tribunal (Social Security and Child Support) service is nine minutes and sixteen seconds (an average for the month of November 2018 to date)</p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer question first answered 26/11/2018 15:48:25 answering member 4517 label Biography information for Lucy Frazer
tabling member	4400 label Biography information for Margaret Greenwood