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1011516

registered interest
date	21/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for a person calling the universal credit helpline to be connected to an agent.
tabling member constituency	Wirral West
tabling member printed	Margaret Greenwood
uin	194163
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>Universal Credit is a 24 hour, seven day a week digital service that allows claimants to check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. We also see claimants regularly face-to-face in jobcentres and they can contact us via the telephone outside of these appointments. In addition, this summer we introduced a new approach where established claimants who call the Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in the month of October 2018 was 3 minutes and 58 seconds.</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p>Notes:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>Outsourced partner data is included.</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma question first answered 28/11/2018 10:31:50 answering member 4014 label Biography information for Sir Alok Sharma previous answer version 87211 answering member constituency Reading West answering member printed Alok Sharma answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4400 label Biography information for Margaret Greenwood

1011568

registered interest
date	21/11/2018
answering body	Department for Exiting the European Union
answering dept id	203
answering dept short name	Exiting the European Union
answering dept sort name	Exiting the European Union
hansard heading	EU Law
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Exiting the European Union, with reference to article 127 of the Draft agreement on the withdrawal of the United Kingdom of Great Britain and Northern Ireland from the European Union and the European Atomic Energy Community, under what circumstances the UK will be able to refuse to be bound by the Union law imposed by that article; and what steps it will be possible to take to remedy situations in which Union law during the transition is not in the UK national interest.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	194185
answer	answer is ministerial correction date of answer 28/11/2018 answer text <p>We have provided for a time-limited implementation period precisely to give businesses and citizens certainty. This means that common rules will remain in place until the end of the period, allowing businesses to trade on the same terms as now up until the end of 2020.</p><p>It takes on average two years for significant new rules to pass through the EU, and it is therefore very unlikely that significant legislation will pass during the implementation period.</p><p> </p> answering member constituency Spelthorne answering member printed Kwasi Kwarteng question first answered 28/11/2018 11:04:55 answering member 4134 label Biography information for Kwasi Kwarteng
tabling member	4066 label Biography information for Priti Patel

1011572

registered interest
date	21/11/2018
answering body	Department for Exiting the European Union
answering dept id	203
answering dept short name	Exiting the European Union
answering dept sort name	Exiting the European Union
hansard heading	EU External Relations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Exiting the European Union, with reference to the Draft agreement on the withdrawal of the United Kingdom of Great Britain and Northern Ireland from the European Union and the European Atomic Energy Community, to which international organisations, agencies, conferences and forums the provisions of article 129 relate.
tabling member constituency	Witham
tabling member printed	Priti Patel
uin	194189
answer	answer is ministerial correction date of answer 03/12/2018 answer text <p>Article 129 of the Withdrawal Agreement sets out how the UK and EU should cooperate under the European Union’s External Action, including in international organisations, during the Implementation Period. It applies to all international organisations where the UK and EU are actors. This includes the UN and its agencies, and other international bodies, such as OECD and OSCE. The UK will remain an active and effective international player. We will continue to have a strong independent voice in the UN as a P5 member, and across a range of other UN bodies, agencies and in other international fora. The Withdrawal Agreement will not change this position.</p><p> </p> answering member constituency Daventry answering member printed Chris Heaton-Harris question first answered 03/12/2018 15:14:15 answering member 3977 label Biography information for Chris Heaton-Harris
tabling member	4066 label Biography information for Priti Patel

1011604

registered interest
date	21/11/2018
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Rendition and Torture: Inquiries
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Minister for the Cabinet Office, whether officials of his Department have had discussions with the Director of the Central Intelligence Agency on whether to launch an independent, judge-led inquiry into UK complicity in torture and rendition.
tabling member constituency	Carshalton and Wallington
tabling member printed	Tom Brake
uin	193997
answer	answer is ministerial correction date of answer 27/11/2018 answer text <p>It is the longstanding policy of successive British Governments not to comment on intelligence matters.</p> answering member constituency Aylesbury answering member printed Mr David Lidington question first answered 27/11/2018 12:27:34 answering member 15 label Biography information for Sir David Lidington
tabling member	151 label Biography information for Tom Brake