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date	2018-11-21
min ddp modified	2018-11-21T14:15:15.284Z
hansard heading	HM Courts and Tribunals Service: Telephone Services
written parliamentary question type	NamedDay

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1011519

registered interest

date

21/11/2018

answering body

Ministry of Justice

answering dept id

answering dept short name

Justice

answering dept sort name

Justice

hansard heading

HM Courts and Tribunals Service: Telephone Services

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Justice, what the average waiting time is for someone who telephones HM Courts and Tribunal Service to contact the First-tier Tribunal (Social Security and Child Support) service.

tabling member constituency

Wirral West

tabling member printed

Margaret Greenwood

uin

194166

answer

is ministerial correction

date of answer

26/11/2018

answer text

We have increased the number of staff at the contact centre to meet the increasing workload, with new employees fully trained by November. The current average wait time for someone who telephones HM Courts and Tribunals Service to contact the First-tier Tribunal (Social Security and Child Support) service is nine minutes and sixteen seconds (an average for the month of November 2018 to date)

answering member constituency

South East Cambridgeshire

answering member printed

Lucy Frazer

question first answered

26/11/2018 15:48:25

answering member

4517

label	Biography information for Lucy Frazer

tabling member

4400

label	Biography information for Margaret Greenwood