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1010205

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of people who have ceased to claim income-related benefits in the most recent 12 months for which data is available; and for what reasons those people ceased to make such claims.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192727
answer	answer is ministerial correction date of answer 03/12/2018 answer text <p>The information requested for those moving off income-related benefits is only available for Jobseeker’s Allowance. It is not readily available and could only be provided at disproportionate cost for other income related benefits.</p><p> </p><p>The available information which shows the number of off-flows and reasons from the Jobseeker’s Allowance (JSA) claimant count is published at: <a href="https://www.nomisweb.co.uk/default.asp" target="_blank">https://www.nomisweb.co.uk/default.asp</a></p><p> </p><p>Guidance for users can be found at: <a href="https://www.nomisweb.co.uk/home/newuser.asp" target="_blank">https://www.nomisweb.co.uk/home/newuser.asp</a></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 03/12/2018 11:52:22 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1010207

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of new claims for universal credit were processed (a) within five weeks, (b) between five and ten weeks and (c) in ten weeks or longer in the most recent 12 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192729
answer	answer is ministerial correction date of answer 03/12/2018 answer text <p>We published statistics on payment timeliness for new claims on 9 July 2018 which found 95 per cent of eligible claims (new claims that were due a payment in February 2018) were paid in full within five weeks of the payment due date.</p><p><strong> </strong></p><p>Our latest internal data shows that for claims due their first payment in July 2018, 94 per cent of claims were paid in full within five weeks of the payment due date, with close to 99 per cent receiving at least a partial payment. Further details for claimants due their first payment in July 2018 can be seen in the table below. Subject to some fluctuation, this has been broadly consistent for every month for which the data has been requested.</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Within 5 weeks of payment due date</p></td><td><p>6-10 weeks after payment due date</p></td><td><p>More than 10 weeks after payment due date</p></td></tr><tr><td><p>Received Payment in Full</p></td><td><p>94.3%</p></td><td><p>3.1%</p></td><td><p>2.6%</p></td></tr><tr><td><p>Received a Partial Payment</p></td><td><p>98.6%</p></td><td><p>1.0%</p></td><td><p>0.4%</p></td></tr></tbody></table><p>In many cases where full payment is not made on time, it is due to unresolved issues such as: claimants not accepting their Claimant Commitment or passing identity checks, satisfying the Habitual Residency Test, or having outstanding verification issues, such as housing costs and self-employed earnings.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 03/12/2018 12:36:55 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	478 label Biography information for Lord Field of Birkenhead

1010212

registered interest
date	19/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the (a) shortest, (b) longest and (c) average waiting times for calls to each of her Department's benefit telephone lines were in each of the last 18 months for which data are available.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	192734
answer	answer is ministerial correction date of answer 04/12/2018 answer text <p>The table below provides the average waiting times for the benefit telephone lines for comparison with PQ<a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-05-08/141701/" target="_blank">141701</a>.</p><p> </p><p>The information is for the most recent 18 month period in which data is available for, May 2017 to October 2018.</p><p> </p><p>We are aware of a potential issue, which is being investigated, whereby a call could be terminated by a customer but potentially remain in the system and continue to be recorded as a ‘live call’. This issue produces statistical anomalies which impact on the reliability of the data available.</p><p> </p><p>Average Speed of Answer</p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Last 18 Months</p></td><td><p>October 2018</p></td></tr><tr><td><p>National DLA Adult</p></td><td><p>00:03:26</p></td><td><p>00:04:51</p></td></tr><tr><td><p>Employment and Support Allowance Enquiry</p></td><td><p>00:15:19</p></td><td><p>00:11:30</p></td></tr><tr><td><p>Jobseekers Allowance Enquiry English</p></td><td><p>00:08:51</p></td><td><p>00:03:43</p></td></tr><tr><td><p>Income Support Enquiry</p></td><td><p>00:08:38</p></td><td><p>00:11:07</p></td></tr><tr><td><p>Jobcentre Enquiry Line</p></td><td><p>00:06:05</p></td><td><p>00:04:48</p></td></tr><tr><td><p>Personal Independence Payment</p></td><td><p>00:05:31</p></td><td><p>00:06:46</p></td></tr><tr><td><p>Universal Credit Live Service</p></td><td><p>00:09:17</p></td><td><p>00:16:26</p></td></tr><tr><td><p>Universal Credit Full Service</p></td><td><p>00:05:01</p></td><td><p>00:03:58</p></td></tr></tbody></table><p> </p><p>The information requested regarding the shortest and longest wait time could only be provided at disproportionate cost.</p><p> </p><p>Please Note:</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 04/12/2018 16:33:04 answering member 4105 label Biography information for Justin Tomlinson
tabling member	478 label Biography information for Lord Field of Birkenhead