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748318

registered interest
date	04/07/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many customers have used free wi-fi in (a) Govan Jobcentre Plus and (b) Pollock Jobcentre Plus in the last 12 months.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	2932
answer	answer is ministerial correction date of answer 10/07/2017 answer text <p>There is not a Pollock Jobcentre Plus, the only Jobcentre in the Glasgow South West constituency being Govan Jobcentre Plus.</p><p> </p><p>We do not have any data on the specific numbers of customers accessing our free Wi-Fi in Govan or any other of our Jobcentres. We can track the number of Wi-Fi connections per month. For example in May 2017 (the last period we have data for) there were 1701 unique Wi-Fi connections in Govan Jobcentre. However, any member of the public can access our public Wi-Fi (from inside the office or immediately outside). As a result, we are unable to state with accuracy the number of customers using Wi-Fi in any of our Jobcentres.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 10/07/2017 11:19:06 answering member 3969 label Biography information for Damian Hinds
tabling member	4463 label Biography information for Chris Stephens

748319

registered interest
date	04/07/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions the Government has had with colleges and third sector organisations in Glasgow South West constituency to extend the availability of public access terminals.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	2933
answer	answer is ministerial correction date of answer 10/07/2017 answer text <p>Govan JC has a Local Authority Delivery Partnership in place for Public Access Terminals. This includes Glasgow Life where Glasgow City Council Libraries (Ibrox and Cardonald) deliver the Goals for Work IT course (two hours a week for five weeks to enable customers to gain basic IT skills on Public access Terminals). During the five weeks Skills Development Scotland support customers by delivering a CV session.</p><p> </p><p>Customers also have access to Public Access Terminals at other local Glasgow City Council libraries such as Elderpark and Govan.</p><p> </p><p>Skills Development Scotland work closely with Govan Jobcentre, attending the Jobcentre for three days a week and use Jobcentre facilities (Digital Suite) to deliver Digital Group Information Sessions to customers.</p><p> </p><p>Scottish Action for Refugees have opened premises in Shaw Street, Govan, and provide a drop in facility for non-English speaking Refugees, including customer access to their IT facilities.</p><p> </p><p>Jobcentre Plus colleagues have regular conversations with the Community Education Officer at Clyde College around how we work together to provide additional support and access.</p><p> </p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 10/07/2017 11:06:28 answering member 3969 label Biography information for Damian Hinds
tabling member	4463 label Biography information for Chris Stephens

748321

registered interest
date	04/07/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the locations are of the 16 public access terminals available for claimants in Glasgow South West constituency.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	2935
answer	answer is ministerial correction date of answer 10/07/2017 answer text <p>There are currently 16 customer computers in Govan Jobcentre, located over two floors (ground floor has 9 computers and first floor has 7).</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 10/07/2017 10:51:31 answering member 3969 label Biography information for Damian Hinds
tabling member	4463 label Biography information for Chris Stephens

748322

registered interest
date	04/07/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many customers have been provided with an assisted service for additional support to use the 16 customer access terminals in Glasgow South West constituency in the last 12 months.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	2934
answer	answer is ministerial correction date of answer 10/07/2017 answer text <p>Every customer who enters Govan Jobcentre is offered and can receive a personalised assisted service to use the customer access terminals regardless of the reason why they have come to the Jobcentre.</p><p> </p><p>Support is given in a number of ways, dependant on the needs of the customer and tailored to their needs. For example, this can be one-to-one support from the customer’s named Work Coach or from the Service Delivery Coach, who will assist them with all forms of job searching, job application completion and creating and improving their CVs. This can also include 1-2-1 customer coaching at the Jobcentre’s customer computers. This supports customers gaining basic digital skills or improving their existing digital capability, enabling them to widen their job search and tailor their CVs to a wider range of vacancies.</p><p> </p><p>Support at the customer computers can also be in the form of group sessions, where our Service Delivery Coaches coach customers to create an e-mail account, set up a Universal Job match account, produce a quality CV or register with a variety of recruitment websites. Our Service Delivery Coaches use a “Show and Tell” approach to building the digital skills customers require, where the customer is coached with the aim of them becoming confident in their digital skills and self-sufficient in their use of digital to complete job searches.</p><p> </p><p>Customers with little or no IT skills are encouraged to attend the Jobcentre on a regular basis to practice and consolidate their learning using the customer computers. Customers can apply for vacancies with full support provided by their Jobcentre Work Coaches and Service Delivery Coaches. Customers who do not have access at home to a computer or other suitable device are also actively encouraged to attend the Jobcentre daily to carry out their Job search activities.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 10/07/2017 11:25:10 answering member 3969 label Biography information for Damian Hinds
tabling member	4463 label Biography information for Chris Stephens