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<p>The Government is determined that insurers should treat customers fairly and firms
are required to do so under the Financial Conduct Authority (FCA) rules. The FCA sets
the conduct standards required of insurance firms which aim to ensure consumers are
treated fairly.</p><p> </p><p>The Chancellor has discussed the Grenfell tower disaster
with leading industry representatives to get an understanding of how they may respond,
and any possible impact on insurance for residents. The industry have said that it
is too early to properly understand the implications, so have not yet made any changes
to their underwriting models or pricing strategies.</p><p> </p><p>The Treasury has
also been in contact with leading insurance companies and has received assurances
that no individuals in tower blocks have been refused access to home insurance as
a result of the fire at Grenfell Tower. Officials remain in regular contact with the
insurance industry to understand how it may shape their view of fire risk. The Treasury
will continue to monitor the situation and will investigate this matter further if
it sees evidence of customers in tower blocks being treated unfairly.</p>
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