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167233

registered interest
date	02/12/2014
answering body	Department for Communities and Local Government
answering dept id	7
answering dept short name	Communities and Local Government
answering dept sort name	Communities and Local Government
hansard heading	Leasehold: Property Management Companies
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what action they propose to take following the Competition and Markets Authority market study into the residential property management service sector in England and Wales.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL3334
answer	answer is ministerial correction date of answer 09/12/2014 answer text <p>With more than 4 million properties across England subject to a long lease, leaseholders are a vital part of a growing housing market.<br><br>This Government has already increased protections for leaseholders, with limits being placed on the amount of service charges recoverable from local authority leaseholders where the works are funded by Government grant, as well as a requirement for every property manager to belong to an approved redress scheme. We will now work closely with the Competition and Markets Authority to consider what further support the Government can offer.<br><br></p><p>Housing is a devolved issue for Wales. I understand that the Competition and Markets Authority will be pursuing the issues arising out of its market study separately with the Welsh Government.</p> answering member printed Lord Ahmad of Wimbledon question first answered 09/12/2014 13:05:04 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

167234

registered interest
date	02/12/2014
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Government Departments: Disabled Staff
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what action they have taken following the Foreign and Commonwealth Office's <i>Diversity and Equality Report </i>(April 2014), which showed that staff with a disability reported higher experiences of discrimination, bullying or harassment than overall averages.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL3335
answer	answer is ministerial correction date of answer 16/12/2014 answer text <p>Following the 2013 Staff Survey results, the Foreign and Commonwealth Office (FCO)’s Human Resources Committee formed a Bullying, Harassment and Discrimination (BHD) Action Group (chaired by a Director General, and made up of representatives from Human Resources, staff associations and Posts overseas). This group has worked towards developing a better working culture, encouraging staff to tackle or raise a concern as soon as possible and dispelling any perception that concerns will not be taken seriously and acted upon. We will continue to reinforce the message that managers are required to treat seriously all concerns raised; to be initially neutral; and to take action as appropriate. Advice on our Intranet has been streamlined, made more user-friendly, and is accessible to all staff. There is also a ‘Respect Toolkit’ offering further guidance on BHD issues, and we are developing the role of our global network of ‘First Response Officers’ who can help support and advise individuals over BHD related concerns. These actions are not specific to staff with disabilities but cover all staff raising concerns about BHD. The 2014 staff survey results are currently being analysed and we will again act on the outcomes of that analysis. <br><br>The FCO’s Human Resources Directorate has a dedicated Disability Support Team. This team is responsible for providing advice and support to disabled colleagues and their line managers, and for raising disability awareness and confidence across our organisation. The Team work with contracted experts who help to raise awareness and provide support materials across the disability spectrum. This includes providing one-to-one support, and support at team and departmental level as required. Currently we are also running a number of regular “all staff drop-in awareness sessions” which each have a focus on an individual disability. We are also working closely with Civil Service colleagues on a more joined up approach to disability support across the Civil Service.</p> answering member printed Baroness Anelay of St Johns question first answered 16/12/2014 14:13:14 answering member 3474 label Biography information for Baroness Anelay of St Johns
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town