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<p>The Equality Act 2010 places a duty on businesses and other service providers to
make reasonable adjustments to improve disabled people’s access to goods and services
so they are not placed at a substantial disadvantage compared to non-disabled people.</p><p>The
Equality and Human Rights Commission’s (EHRC) statutory code of practice for services
sets out examples of making reasonable adjustments for assistance dogs and in 2017,
the EHRC published their updated guide for all businesses on assistance dogs. The
guidance was produced in order to help businesses understand what they can do to comply
with their legal duties under the Equality Act.</p><p>The Equality Advisory Support
Service (EASS), the equalities and human rights helpline, receives about 35,000 customer
contacts a year, more than 60% of which concern disability issues. The EASS intervenes
directly with or assists the complainant to take the problem up with the relevant
service provider in many cases, including those involving assistance dogs.</p>
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