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<p>When a passport-related enquiry is received via the MP Hotline to escalate an application,
where possible, HM Passport Office will prioritise the case in line with its policies.
<br> <br> The customer’s details will be added to an escalations log, pending the
receipt of the evidence required. Once received, the information is urgently passed
onto the team that specialise in these cases to liaise directly with the customer
if necessary and issue the passport once all checks have been satisfactorily completed.</p>
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