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1187208

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of trends in the level of time taken to speak to a call handler on the universal credit helpline.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33414
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33415 33416 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187209

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she has taken to manage an increase in claims for universal credit as a result of the covid-19 outbreak.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33415
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33414 33416 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1186802

registered interest
date	20/03/2020
answering body	Department for Environment, Food and Rural Affairs
answering dept id	13
answering dept short name	Environment, Food and Rural Affairs
answering dept sort name	Environment, Food and Rural Affairs
hansard heading	Supermarkets: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Environment, Food and Rural Affairs, with reference to the covid-19 outbreak, what steps his Department is taking to ensure that people with specific dietary needs as a result of a medical condition can obtain the food they need from supermarkets.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	32635
answer	answer is ministerial correction date of answer 25/03/2020 answer text <p>The Government has well-established ways of working with the food industry during disruption to supply situations. We are aware of the additional availability issues faced by people who have particular dietary requirements and are working with the food industry to ensure that everybody is able to get the food that they need. We will continue to work closely with the industry over the coming days and months.</p><p> </p><p>Our retailers already have highly resilient supply chains and they are working around the clock to adapt quickly to these changes in demands. Food supply into and across the UK is resilient.</p><p> </p><p>To help industry respond to this unprecedented demand we have introduced new measures to keep food supply flowing. We have issued guidance to local authorities to allow extended delivery hours to supermarkets so that shelves can be filled up more quickly, and we have implemented extensions to drivers’ hours. We are also temporarily relaxing certain elements of competition law to ensure retailers are able to collaborate effectively in the national interest.</p> answering member constituency Banbury answering member printed Victoria Prentis question first answered 25/03/2020 17:44:20 answering member 4401 label Biography information for Victoria Prentis
tabling member	410 label Biography information for Jon Trickett

1183954

registered interest
date	10/03/2020
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Dental Services: West Midlands
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health and Social Care, for what reason NHS England has stopped commissioning orthodontic services throughout the West Midlands.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	27497
answer	answer is ministerial correction date of answer 13/03/2020 answer text <p>NHS England is responsible for commissioning orthodontic services from specialist practitioners in primary care, to meet local need.</p><p>NHS England halted orthodontic services in the Midlands region due to concerns about the way the process was managed. Across the region NHS England has extended all existing providers contracts for a further two years, which will now expire in 2022.</p><p>NHS England will be working across its national team and Midlands region to undertake a lessons learned exercise. This exercise will inform the decision making around the next steps for orthodontic procurements across those regions.</p><p> </p><p> </p><p> </p><p> </p> answering member constituency Bury St Edmunds answering member printed Jo Churchill question first answered 13/03/2020 12:23:52 answering member 4380 label Biography information for Jo Churchill
tabling member	410 label Biography information for Jon Trickett

1182721

registered interest
date	04/03/2020
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	Department for International Trade: Quintessentially
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, with reference to paragraph 9.1 of the Crown Commercial Service's document, Publication of Central Government Tenders and Contracts, for what reasons her Department's contract with Quintessentially (UK) Limited was not published on Contracts Finder until April 2019 when that contract began in May 2016.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	25014
answer	answer is ministerial correction date of answer 17/03/2020 answer text <p>The contract was procured prior to the formation of the Department for International Trade (DIT) by UK Shared Business Services who at the time managed UK Trade and Investment’s (UKTI) procurement activity. DIT took ownership of UKTI’s contracts on formation. UK Shared Business Services is a shared services provider and is jointly owned by the Department for Business, Energy &amp; Industrial Strategy and UK Research and Innovation. UK Shared Business Services was responsible for adding the contract to Contracts Finder before responsibility for the contract was transferred to DIT. After DIT staff noticed the contract was not on Contracts Finder, in early 2019, the contract was added.</p><p>The Department are currently running a competitive procurement for a partner for inward investment services. This will replace the current contract with Quintessentially when it expires in May 2020. A notice was published on Contracts Finder and the Official Journal of the EU in January 2020 to inform the market of this opportunity.</p><p>Quintessentially won a competitive tender in 2016 which was carried out by UK Shared Business Service who at the time managed UKTI’s procurement activity.</p><p>Key performance indicators are designed to reflect the service required and are determined on a case-by-case basis.</p><p>DIT does not hold any other contracts with Quintessentially (UK) Limited in addition to the contract for the GREAT Investors Programme.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 25015 25016 25017 25018 question first answered 17/03/2020 11:47:58 answering member 1482 label Biography information for Graham Stuart
tabling member	410 label Biography information for Jon Trickett

1182722

registered interest
date	04/03/2020
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	Department for International Trade: Quintessentially
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, whether her Department plans to renew its contract with Quintessentially (UK) Limited after that contract expires in May 2020.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	25015
answer	answer is ministerial correction date of answer 17/03/2020 answer text <p>The contract was procured prior to the formation of the Department for International Trade (DIT) by UK Shared Business Services who at the time managed UK Trade and Investment’s (UKTI) procurement activity. DIT took ownership of UKTI’s contracts on formation. UK Shared Business Services is a shared services provider and is jointly owned by the Department for Business, Energy &amp; Industrial Strategy and UK Research and Innovation. UK Shared Business Services was responsible for adding the contract to Contracts Finder before responsibility for the contract was transferred to DIT. After DIT staff noticed the contract was not on Contracts Finder, in early 2019, the contract was added.</p><p>The Department are currently running a competitive procurement for a partner for inward investment services. This will replace the current contract with Quintessentially when it expires in May 2020. A notice was published on Contracts Finder and the Official Journal of the EU in January 2020 to inform the market of this opportunity.</p><p>Quintessentially won a competitive tender in 2016 which was carried out by UK Shared Business Service who at the time managed UKTI’s procurement activity.</p><p>Key performance indicators are designed to reflect the service required and are determined on a case-by-case basis.</p><p>DIT does not hold any other contracts with Quintessentially (UK) Limited in addition to the contract for the GREAT Investors Programme.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 25014 25016 25017 25018 question first answered 17/03/2020 11:47:58 answering member 1482 label Biography information for Graham Stuart
tabling member	410 label Biography information for Jon Trickett

1182728

registered interest
date	04/03/2020
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	Department for International Trade: Quintessentially
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, whether the tendering process for the contract held with her Department by Quintessentially (UK) Limited was competitive and open to rival bids.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	25016
answer	answer is ministerial correction date of answer 17/03/2020 answer text <p>The contract was procured prior to the formation of the Department for International Trade (DIT) by UK Shared Business Services who at the time managed UK Trade and Investment’s (UKTI) procurement activity. DIT took ownership of UKTI’s contracts on formation. UK Shared Business Services is a shared services provider and is jointly owned by the Department for Business, Energy &amp; Industrial Strategy and UK Research and Innovation. UK Shared Business Services was responsible for adding the contract to Contracts Finder before responsibility for the contract was transferred to DIT. After DIT staff noticed the contract was not on Contracts Finder, in early 2019, the contract was added.</p><p>The Department are currently running a competitive procurement for a partner for inward investment services. This will replace the current contract with Quintessentially when it expires in May 2020. A notice was published on Contracts Finder and the Official Journal of the EU in January 2020 to inform the market of this opportunity.</p><p>Quintessentially won a competitive tender in 2016 which was carried out by UK Shared Business Service who at the time managed UKTI’s procurement activity.</p><p>Key performance indicators are designed to reflect the service required and are determined on a case-by-case basis.</p><p>DIT does not hold any other contracts with Quintessentially (UK) Limited in addition to the contract for the GREAT Investors Programme.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 25014 25015 25017 25018 question first answered 17/03/2020 11:47:58 answering member 1482 label Biography information for Graham Stuart
tabling member	410 label Biography information for Jon Trickett

1182731

registered interest
date	04/03/2020
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	Department for International Trade: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, whether it is standard practice for her Department to include in its contracts with suppliers a key performance indicator that specifies that the contractor does not offer services that are not in line with government offering and reputational agreement.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	25017
answer	answer is ministerial correction date of answer 17/03/2020 answer text <p>The contract was procured prior to the formation of the Department for International Trade (DIT) by UK Shared Business Services who at the time managed UK Trade and Investment’s (UKTI) procurement activity. DIT took ownership of UKTI’s contracts on formation. UK Shared Business Services is a shared services provider and is jointly owned by the Department for Business, Energy &amp; Industrial Strategy and UK Research and Innovation. UK Shared Business Services was responsible for adding the contract to Contracts Finder before responsibility for the contract was transferred to DIT. After DIT staff noticed the contract was not on Contracts Finder, in early 2019, the contract was added.</p><p>The Department are currently running a competitive procurement for a partner for inward investment services. This will replace the current contract with Quintessentially when it expires in May 2020. A notice was published on Contracts Finder and the Official Journal of the EU in January 2020 to inform the market of this opportunity.</p><p>Quintessentially won a competitive tender in 2016 which was carried out by UK Shared Business Service who at the time managed UKTI’s procurement activity.</p><p>Key performance indicators are designed to reflect the service required and are determined on a case-by-case basis.</p><p>DIT does not hold any other contracts with Quintessentially (UK) Limited in addition to the contract for the GREAT Investors Programme.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 25014 25015 25016 25018 question first answered 17/03/2020 11:47:58 answering member 1482 label Biography information for Graham Stuart
tabling member	410 label Biography information for Jon Trickett

1182733

registered interest
date	04/03/2020
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	Department for International Trade: Quintessentially
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, whether her Department holds any other contracts with Quintessentially (UK) Limited in addition to the contract for the Great Investors Programme.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	25018
answer	answer is ministerial correction date of answer 17/03/2020 answer text <p>The contract was procured prior to the formation of the Department for International Trade (DIT) by UK Shared Business Services who at the time managed UK Trade and Investment’s (UKTI) procurement activity. DIT took ownership of UKTI’s contracts on formation. UK Shared Business Services is a shared services provider and is jointly owned by the Department for Business, Energy &amp; Industrial Strategy and UK Research and Innovation. UK Shared Business Services was responsible for adding the contract to Contracts Finder before responsibility for the contract was transferred to DIT. After DIT staff noticed the contract was not on Contracts Finder, in early 2019, the contract was added.</p><p>The Department are currently running a competitive procurement for a partner for inward investment services. This will replace the current contract with Quintessentially when it expires in May 2020. A notice was published on Contracts Finder and the Official Journal of the EU in January 2020 to inform the market of this opportunity.</p><p>Quintessentially won a competitive tender in 2016 which was carried out by UK Shared Business Service who at the time managed UKTI’s procurement activity.</p><p>Key performance indicators are designed to reflect the service required and are determined on a case-by-case basis.</p><p>DIT does not hold any other contracts with Quintessentially (UK) Limited in addition to the contract for the GREAT Investors Programme.</p> answering member constituency Beverley and Holderness answering member printed Graham Stuart grouped question UIN 25014 25015 25016 25017 question first answered 17/03/2020 11:47:58 answering member 1482 label Biography information for Graham Stuart
tabling member	410 label Biography information for Jon Trickett

1182737

registered interest
date	04/03/2020
answering body	Department for International Trade
answering dept id	202
answering dept short name	International Trade
answering dept sort name	International Trade
hansard heading	Quintessentially
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for International Trade, how many visits has Quintessentially UK Limited (a) organised or (b) assisted as part of the Great Investors Programme.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	25019
answer	answer is ministerial correction date of answer 13/03/2020 answer text <p>The Department for International Trade has a contract with Quintessentially UK to support the attraction of international investment into the UK. Quintessentially UK provides:<br>support with events and visits, advice on potential investors, introductions for international investors to UK companies, investor engagement strategies, and assurances on the reputation of investors engaged.</p><p>The table attached details a breakdown of the visits, events, and support Quintessentially has provided through the Great Investors Programme.</p><p> </p> answering member constituency Beverley and Holderness answering member printed Graham Stuart question first answered 13/03/2020 12:10:52 answering member 1482 label Biography information for Graham Stuart attachment 1 file name UIN 25019 - Table.docx title Breakdown of visits, events & support
tabling member	410 label Biography information for Jon Trickett