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1188703

registered interest
date	20/04/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when her Department plans to review the wording of system-generated letters to universal credit claimants.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	37976
answer	answer is ministerial correction date of answer 28/04/2020 answer text <p>The Department has recently experienced a large increase in Universal Credit claims as a result of COVID-19 outbreak and our priority is to ensure benefit payments are made on time to provide financial support.</p><p>We recognise our claimants have a diverse range of circumstances and requirements, so our system-generated letters are designed to be clear and easy to understand. They can be supplied in alternative formats, such as large print or Braille, which are best suited to an individual's circumstances where required. Contact details are provided in each letter issued, allowing questions and/or queries to be directed to the right team or person within the Department. This is in addition to the online messaging function within the Universal Credit journal.</p><p>The Department maintains a range of standardised Universal Credit letters to ensure claimants notifications are consistently and efficiently delivered. We regularly review our communication products and are always seeking to improve how we engage with our claimants.</p> answering member constituency Colchester answering member printed Will Quince question first answered 28/04/2020 10:41:57 answering member 4423 label Biography information for Will Quince
tabling member	4640 label Biography information for David Linden

1170717

registered interest
date	14/01/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Local Housing Allowance: Care Leavers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will take steps to exempt all care leavers from the shared accommodation rate for housing benefit; and if he will make a statement.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	3309
answer	answer is ministerial correction date of answer 20/01/2020 answer text <p>Care leavers up to the age of 22 are exempt from the Local Housing Allowance shared accommodation rate in the Private Rented Sector. There are no current plans to extend this exemption to all care leavers.</p><p><strong> </strong></p><p>For individuals who may require more support and whose circumstances may make it difficult for them to share accommodation, Discretionary Housing Payments are available.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/01/2020 15:31:53 answering member 4423 label Biography information for Will Quince
tabling member	4640 label Biography information for David Linden

1168463

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Food Banks: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of people who have been signposted to a food bank by staff at Shettleston Jobcentre in the last 12 months.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	183
answer	answer is ministerial correction date of answer 07/01/2020 answer text <p>Under long-standing national guidance issued to all Jobcentres, staff can signpost benefit claimants to a local food back provided all sources of formal support have been considered. Although staff are not required to keep records of the number of signposting slips issued, they may set up a process for recording the issue of signposting slips for authentication purposes only, if the local food banks asks them to do so. Staff can make local arrangements to reflect any specific restrictions set by their food bank around the use of their services; however, any decision to award a food parcel is a matter for the food bank alone.</p><p> </p><p>The staff in Shettleston Jobcentre continue to work closely with local food bank managers to ensure vulnerable people get the support they need.</p> answering member constituency Colchester answering member printed Will Quince question first answered 07/01/2020 14:50:56 answering member 4423 label Biography information for Will Quince
tabling member	4640 label Biography information for David Linden

1168464

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Food Banks
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she has visited a food bank since her appointment.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	184
answer	answer is ministerial correction date of answer 24/01/2020 answer text <p>The Secretary of State has visited a food bank since her appointment.</p> answering member constituency Colchester answering member printed Will Quince question first answered 24/01/2020 15:08:08 answering member 4423 label Biography information for Will Quince
tabling member	4640 label Biography information for David Linden

1168465

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect on jobcentre users of the closure of Easterhouse Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre.</p><p> </p><p>Our DWP estate announcement on 5 July 2017 confirmed that some smaller Jobcentres would merge with larger ones, and others would be co-located in local government premises. Merging our staff and services from some smaller or underutilised jobcentres, into larger Jobcentres nearby, makes better use of space and reduces costs to the taxpayer while still maintaining the same excellent level of customer service.</p><p> </p><p>We are committed to retaining a Jobcentre Plus network and continuing to serve throughout GB to make sure they can continue to access the Jobcentre Plus services they need.</p><p> </p><p>When closing or merging a Jobcentre, the Department for Work and Pensions (DWP) undertake an equality analysis as part of the detailed planning for service reconfiguration. This will include feedback from public consultation in those locations where this applied.</p><p> </p><p>As part of the pre closure consultation work MPs and MSPs were invited to attend meetings with the local Service Leader as part of the consultation exercise to allow them to present constituent concerns; links were established with the hospital and Local Housing Associations to raise awareness of the closures; Customer Surveys were carried out to gather insight and to address any concerns; DWP staff attended meetings at the local Citizens Advice Scotland with key stakeholders, including providers and landlords, with a view to communicating the change.</p><p> </p><p>In addition, to this stakeholder events were held giving all our stakeholders the opportunity to feed in concerns.</p><p> </p><p>Outreach work continues in Easterhouse at Greater Easterhouse and John Wheatly College Supporting Hands. Employer Advisers attend to weekly to provide updates on local vacancies and to help customers who wish to apply for these.</p><p> </p><p>In Parkhead, we have set up a partnership with Cranhill Development Trust who attend Shettleston Jobcentre staff meetings and our staff also attend their meetings. This is a continual exchange of information on jobs and benefits to ensure the local community in Parkhead is supported.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 186 question first answered 13/01/2020 16:59:15 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1168466

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effect on jobcentre users of the closure of Parkhead Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	186
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre.</p><p> </p><p>Our DWP estate announcement on 5 July 2017 confirmed that some smaller Jobcentres would merge with larger ones, and others would be co-located in local government premises. Merging our staff and services from some smaller or underutilised jobcentres, into larger Jobcentres nearby, makes better use of space and reduces costs to the taxpayer while still maintaining the same excellent level of customer service.</p><p> </p><p>We are committed to retaining a Jobcentre Plus network and continuing to serve throughout GB to make sure they can continue to access the Jobcentre Plus services they need.</p><p> </p><p>When closing or merging a Jobcentre, the Department for Work and Pensions (DWP) undertake an equality analysis as part of the detailed planning for service reconfiguration. This will include feedback from public consultation in those locations where this applied.</p><p> </p><p>As part of the pre closure consultation work MPs and MSPs were invited to attend meetings with the local Service Leader as part of the consultation exercise to allow them to present constituent concerns; links were established with the hospital and Local Housing Associations to raise awareness of the closures; Customer Surveys were carried out to gather insight and to address any concerns; DWP staff attended meetings at the local Citizens Advice Scotland with key stakeholders, including providers and landlords, with a view to communicating the change.</p><p> </p><p>In addition, to this stakeholder events were held giving all our stakeholders the opportunity to feed in concerns.</p><p> </p><p>Outreach work continues in Easterhouse at Greater Easterhouse and John Wheatly College Supporting Hands. Employer Advisers attend to weekly to provide updates on local vacancies and to help customers who wish to apply for these.</p><p> </p><p>In Parkhead, we have set up a partnership with Cranhill Development Trust who attend Shettleston Jobcentre staff meetings and our staff also attend their meetings. This is a continual exchange of information on jobs and benefits to ensure the local community in Parkhead is supported.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 185 question first answered 13/01/2020 16:59:15 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1168467

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps the Government has taken to improve digital access for jobcentre customers in areas previously served by Easterhouse Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	187
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre. A number of activities have been undertaken in Shettleston Jobcentre to improve digital access for customers including:</p><ul><li>Weekly sessions in the office’s “Digi Suite” to provide help with job searching using smartphones and tablets.</li><li>On-going customer sessions on digitally compiling a CV.</li><li>On-going customer sessions on managing their Universal Credit account.</li><li>Daily Drop in sessions to help customers upload medical certificates.</li><li>Customer sessions providing support for customers applying for on-line vacancies I.E. HMRC, Royal Mail and Community Jobs Scotland vacancies.</li><li>Daily full-time digital support provided for customers with Universal Credit access problems I.E. lost log in details, navigating their account, how to use of journal message etc.</li><li>15 customer access computers available for drop in use.</li><li>8 computers in the “Digi Suite” are available for group sessions.</li></ul><p> </p><p>In addition, Shettleston Jobcentre has a number of partners located within the office to provide supplementary support to customers. This includes:</p><ul><li>Citizens Advice located in jobcentre for “Help to Claim “.</li><li>Jobs and Business Glasgow provide additional support with CV’s, job searching, online support and confidence building.</li><li>Momentum provide support with CV’s, Job searching, online support and confidence building.</li></ul><p> </p><p>All MPs are encouraged to visit and engage with their local Jobcentres and the Service Leaders to keep up to date with innovations.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 188 question first answered 13/01/2020 17:17:22 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden

1168468

registered interest
date	19/12/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps the Government has taken to improve digital access for jobcentre customers in areas previously served by Parkhead Jobcentre.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	188
answer	answer is ministerial correction date of answer 13/01/2020 answer text <p>Customers previously served by Easterhouse and Parkhead Jobcentres are now served by Shettleston Jobcentre. A number of activities have been undertaken in Shettleston Jobcentre to improve digital access for customers including:</p><ul><li>Weekly sessions in the office’s “Digi Suite” to provide help with job searching using smartphones and tablets.</li><li>On-going customer sessions on digitally compiling a CV.</li><li>On-going customer sessions on managing their Universal Credit account.</li><li>Daily Drop in sessions to help customers upload medical certificates.</li><li>Customer sessions providing support for customers applying for on-line vacancies I.E. HMRC, Royal Mail and Community Jobs Scotland vacancies.</li><li>Daily full-time digital support provided for customers with Universal Credit access problems I.E. lost log in details, navigating their account, how to use of journal message etc.</li><li>15 customer access computers available for drop in use.</li><li>8 computers in the “Digi Suite” are available for group sessions.</li></ul><p> </p><p>In addition, Shettleston Jobcentre has a number of partners located within the office to provide supplementary support to customers. This includes:</p><ul><li>Citizens Advice located in jobcentre for “Help to Claim “.</li><li>Jobs and Business Glasgow provide additional support with CV’s, job searching, online support and confidence building.</li><li>Momentum provide support with CV’s, Job searching, online support and confidence building.</li></ul><p> </p><p>All MPs are encouraged to visit and engage with their local Jobcentres and the Service Leaders to keep up to date with innovations.</p> answering member constituency Mid Sussex answering member printed Mims Davies grouped question UIN 187 question first answered 13/01/2020 17:17:22 answering member 4513 label Biography information for Mims Davies
tabling member	4640 label Biography information for David Linden